Douglas Grove Surgery

Awful receptionists, seem to think they are medically trained and with an appalling attitude. Can never get an appointment even if you stay on the phone line for hours.

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Written by a patient

Never any appointments available, me and my son's have bad asthma and the asthma nurse only works part time. No appointments outside of work hours and when I walked in to get a repeat blue pump they turned me away.

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Written by a patient

I've recently moved to this area and registered with Douglas Grove Surgery only to find that it's Impossible to get an appointment. It can take up to 2 hours before they even answer the phone and when they do all of the appointments have been taken. They only have 2 doctors an yet they still keep taking on new patients. I'm now have to find another surgery without have ever seen a doctor from Douglas Grove which is shameful. You are wasting your time registering here so find a practice that has sufficient staff to cope with the demand.

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Written by a patient

I recently moved into the area and registered with Douglas Grove Surgery. I have been trying to make an appointment for several days. I ring from the time they open at 8.30 and bye the time the pick up (which can be up to 2 hours) all the appointments have gone. Had i have known that there is only 2 doctors at this surgery and the chances of getting an appointment are very slim i would never have registered there in the first place. Now without having seen anyone i'm having to find another practice which is shameful. They obviously can't cope with the patients they have so they shouldn't take new people on. I can only assume they get paid for each patient they have registered but the do the patients an injustice if they don't have sufficient staff to deal with the high level of demand. I would strongly recommend that you don't register here as the level of care for me has been zero.

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Written by a patient

Receptionist are so rude they need to go on a people skill course they think for some reason they are Drs , they let the surgery down because the Drs are great

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