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Dorchester Road Surgery
2019-11-05
Person
4
5
0
Written by a patient
Written by a patient 5th November 2019
I have been a patient at DRS for over 14 years. During this period I have been treated with nothing but complete courtesy, professionalism and where appropriate empathy. I do not take coming to see my GP lightly, (Dr Knight) I know he's a very busy overworked professional. I therefore do not ask to see him unless I feel it is absolutely necessary, I use the NHS website or 111. However, this morning out of desperation (and my other half!!) I called the surgery - NEW SYSTEM, I spent 20 minutes waiting on the phone, under normal circumstances I would have hung up. Then when completely frustrated I managed to speak to a human being and was given the 3rd degree on what was wrong before finally getting an appointment. I think I understand and sympathise with the situation and lack of personnel in the NHS but I do not think this procedure is the answer. I just felt that the new system was there as a barrier, in the hope that I would give up and not bother.