Didcot Health Centre

Written by a patient

I called to get an emergency appointment and the receptionist was very helpful and booked me in with a paramedic. Hailey the paramedic was friendly, reassuring and thorough. She discussed my issues with Dr Reed to get a second opinion and then they got me in to see Dr Reed also to discuss in more detail. Dr Reed was incredibly knowledgeable and understanding, providing me with lots of information on my newly diagnosed chronic condition. I then saw a nurse to have blood taken and sensing my dislike for needles she went out of her way to distract me whilst undertaking the procedure. I am so grateful for the support and really felt that the surgery went above and beyond for me yesterday when I was feeling so unwell. Thank you.

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Written by a patient

I had a pre-booked phone call appointment with a doctor. They phoned in only once and got through a voicemail straight away because I was on the phone. The voice message said I had to call again to arrange another appointment... WHY? I know doctors only phone once, but at least get a phone call. We as patients can not keep our phones on hold the entire half day we are scheduled to receive a phone call... So you have wasted me another 10 minutes to phoneand arrange another appointmeent, wasted the receptioning 5 mins. Receptionist was incredibly RUDE and did not listen at all to me story. To her the duty doctor had to make 50 call a day and only ring once... I did not book an appointment with the duty doctor, I booked in advance. Considering changing surgery after this, mostly brought to aggrevations by the receptionist.

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Written by a patient

Jackie the receptionist was extremely welcoming and helpful to get me and my son registered at the practice. If the Doctors are half as good as Jackie in treating the patients I can only see excellent patient service coming.

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Written by a patient

Doctor lamb was very understanding and did all she could to help in a friendly and professional way. Patricia the receptionist went out of her way to help us to get a prescription to make a blood test easer. Thank you so much for giving us the time and understanding we needed.

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Written by a patient

Doctors are great. Some don't always take the time to properly sort a problem but some are really really great - Dr C Phillips especially. The real problem is getting an appointment! I had recently moved surgeries a few weeks before I would need a checkup and blood tests for my chronic condition, and - under the previous doctor's instructions - called up to book these, only to be told the nearest appointment was 3 weeks away!. The receptionist was extremely rude and gave me a lecture on what I should have done differently, despite me informing her I was simply following instructions of a doctor. She eventually booked me in on a sooner appointment after deciding it was necessary. Booking another appointment a few weeks later, was then told the wait was now 4 weeks! Again another receptionist lecture about medical emergencies and then I had a phone call with the Duty Doctor who sorted out an appointment for me. My condition causes me a deal of discomfort and the actions of the receptionists, along with the massive waiting times for appointments, has left me severely disappointed in the service provided.

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