Didcot Health Centre

Britwell Road, Didcot, Oxon, England, OX11 7JH Also known as: Didcot Health Centre Practice 47 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
« 1 2 3 4 5 6 7 »
Page 2 of 9
 
23rd July 2022


I have given one star to everything asked as I cannot give zero stars. I can't answer question two as I cannot get an appointment with a doctor!

Suggested improvements
I want to be able to make an appointment. When one finally gets through on the 'phone there are no appointments left. The surgery staff in their wisdom refuses to give out appointments in advance of the day one calls. As a carer I need to be able to plan in advance also, as a carer I'm supposed to be a priority - what a joke that is! Doctors and nurses, the caring profession LOL.

Experience
Involvement
Cleanliness
Staff
Appointment
 
9th June 2022


Unable to get through in the mornings, when I do there are no appointments left and told to call back the next day. The e-consult froms have not been working for weeks and there is literally no way of getting an appointment to speak to the doctors for the medication I desperately need (not a repeat). The receptionists are rude and unhelpful when I.do.get through - "computer says no" mentality.

Suggested improvements
Make it possible to actually get an appointment to speak to a doctor!

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
9th January 2022


I visit the health centre on very rare occasions, hence when I need medical assistance I am calling for a genuine reason. I had a back issue and spoke with a paramedic, physio and then doctor. The doctor was the most unhelpful of the three, very patronising and I felt like I shouldn’t have bothered him! Unfortunately this happened the last time I contacted the health centre and it’s just such a bad service!

Suggested improvements
More empathy, listen to your patients as diagnosis over the phone is not accurate! Look at patients records and if they don’t have a history of calling frequently, Understand they are calling for help!

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
30th December 2021


Couldn’t get through on the phone Tried econsult 6pm - 7pm & not available Tried patient access & no appointments available This drives people to go to A & E but we are told not to What do you have to do to get a response from Didcot health centre???

Suggested improvements
Answer the phone or get econsult working

Experience
Involvement
Cleanliness
Staff
Appointment
 
27th October 2021


Cannot get through on the phone for routine appointments Not everyone can sit around waiting for an e- consult as they don't work on a computer all day

Suggested improvements
Answer the phone!

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
 

« 1 2 3 4 5 6 7 »
Page 2 of 9

{{category}} working at Didcot Health Centre ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Didcot Health Centre: http://iwgc.net/ecbzw