Didcot Health Centre

Britwell Road, Didcot, Oxon, England, OX11 7JH Also known as: Didcot Health Centre Practice 47 reviews

Reviews

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16th March 2024


This review is on behalf of my mother, who is nearly 86, hard of hearing, visually impaired and has no means of personal transport. I write on her behalf because she is not IT-literate. Furthermore, there appears to be no other means by which a close relative (i.e. Me) can speak with Didcot Health Centre staff to discuss concerns. A bus on which my mother was travelling was involved in an accident on Tuesday March 12th 2024. Immediately after the accident my mother called me to say that her lower back felt bruised. Later that day she describes what she felt as two of her vertebrae "clicking back in line". This is extremely worrying because my mother suffered serious sciatic pain about 18 months ago, which significantly impacted her mobility for 4-6 months. This sciatic issue also diminished my mother's confidence and well-being because, despite her age, my mother tries to keep herself active and generally places little burden on a Health Service that she has paid for for most of her life. Therefore, given her prior sciatic condition, I'd suggest that it is extremely important for my mother to to have her back examined. Therefore, as soon as I heard about the accident, I told my mother to arrange an appointment to see her doctor ASAP. She visited the surgery the same day and was turned away by the receptionist who said there were no appointments available. My mother again visited Reception the following day and met the same response and was not given any guidance as to how she could make an appointment. I suspect that if my mother had been given guidance, it would have been to join the queue of desperate phone callers trying to get through at 08:00 each morning. However, as noted above, my mother is hard of hearing and the phone is not an optimal way for her to communicate. Therefore, can someone please tell me how my mother can get an appointment by a means other than phone or website? It strikes me that if there is an 'equitable access' policy in play at Didcot Health Centre, then your receptionists may be unaware of it, and/or it is seriously flawed. To say I'm angry is an understatement. Other answers/information provided in this review pertain to my mother, not myself.

Suggested improvements
Implement an appointment system that provides equitable access. An 85 year-old needed an appointment and you failed to arrange one for her.

Experience
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Rating not given.
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6th December 2023


I would like to compliment JILL MILLIN for the excellent customer service she gives to Paitents. Today she guided me on why my eye sight as diabetic. Why Specsavers had asked for full bloods and effect on my eye sight change. Very reassuring. Thank you Jill.

Suggested improvements
Jill was excellent as above comments.

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1st May 2023


I had heart surgery 3 years ago. I had a slight pain in my upper left cheat and was flapping about it. I phoned for an appointment and was told I was 3rd in the queue (It is good to know your position in the queue). The receptionist arranged for a telephone appointment later that day. The doctor phoned back, reassured me and arranged an appointment with my doctor the next day. My doctor and ESG nurse were brilliant. Thanks again for the Rolls Royce treatment.

Suggested improvements
Not a thing, it was Rolls Royce treatment.

Experience
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8th February 2023


I have been unable to get through to the surgery on the phone despite repeated attempts (staring each day at 08.30 precisely). Today I decided to try the e-consult service instead, only to find that it was not available just after 18.00 or later, although you claim it should be. I have had recent changes in some previously chronic symptoms which could indicate the cancer or another treatable condition. I have in the past been told to get back to you if such changes occur. This is not a matter for 111. It is a matter for a consultation with a GP who can amongst other things carry out a clinical examination. How on earth can I arrange this? I recognise that some aspects of this problem are probably related to demands beyond the control of the practice, but friends and relatives in other towns are not experiencing such problems to this extent.

Suggested improvements
Provided a timely way of achieving an appointment, even if that appointment is a few days away.

Experience
Involvement
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Rating not given.
Staff
Rating not given.
Appointment
 
20th January 2023


The staff are caring and great at all levels. What let's down this Health Centre is the administration of the appointments system. I appreciate the surgery is overstretched but it is not right that patient who needs to receive timely care bear the repercussions.

Suggested improvements
Why have an e-consult service and then close it when you reach a total daily limit of submissions from patients? I can understand that you need to limit the times that it is open, but not the number of e-consult submissions. We are left with no other option in some cases than to fight through the telephone lines with an administrative query that takes up staff's precious time, which could have easily been resolved with a simple e-consult submission. Please consider filtering the e-consult options, surely there is no need for a daily limit for Fit note request submissions?

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Resources

Short link to review Didcot Health Centre: http://iwgc.net/ecbzw