Didcot Health Centre

Didcot Health Centre 2021-06-14 Person 4 5 0

Good surgery, with some excellent Drs

Some Drs have to learn to listen not to rush you of with a prescription and that's it.

Didcot Health Centre 2021-04-12 Person 2 5 0

It is so difficult to get an appointment or see a doctor, let alone have one come out. One has to ring multiple times from 8.30 and then by the time you get through all the appointments for that day are likely gone and you can't make one for a future day. What's the point of an appointment system if you can't make one for tomorrow or the next day? Why are we forced to jump through hoops? And as for still having the covid information repeatedly relayed on every phone call, it's infuriating!!! Has anyone not heard of it now do you think? Either get rid or have an option where we can skip it. No-one seems to think of the patients at all, or things from their perspective, especially the elderly ones who you make no allowance for! Can't you show compassion and make allowances for a person's age??!!

Allow appointments in the future. Take the covid recording off - enough now!! Make it easier & quicker to get through; ideally answer & see what we want, not the 'smart' (they're not smart) options etc. Nice, polite receptionists.

Didcot Health Centre 2020-07-23 Person 3 5 0

Was taken aback by the officious attitude of the receptionist when I phoned to query a repeat prescription request. Whilst I totally understand that everybody is currently stressed out there is no need to be rude and patronising to patients. Having politely asked how I could get a repeat prescription and having been persuaded on the last occasion by your Health Centre to register with Boots Didcot I was abruptly told that the Health Centre could not instigate a prescription until Boots had requested it from you. When I told your receptionist that Boots said they could not instigate one your receptionist was irritated impatient and abrupt with me saying I should go on your website to resolve the issue. I had already made it clear to her that I had already registered with Boots at Didcot. She did not resolve the issue and was very unhelpful. I have been a patient with you for the past 30 years and have never been spoken to so rudely. I would suggest the individual concerned should be sent on a customer service training course. I phoned on Thursday 23 July at 4.53pm. I expect an apology either in writing or by phone from the Practice Manager.

Didcot Health Centre 2020-05-12 Person 5 5 0

Hi, I don't often have need to visit the Centre and so was particularly reluctant to do so whilst the Centre is having to cope with the present pandemic. However, I did, and I would like to thank all concerned (the Doctor, Appointments and reception staff) for providing such a welcoming and professional service. Thank you so much - I will be thinking of you when I clap for carers. Best wishes to you all. Stephen

Didcot Health Centre 2020-02-11 Person 2 5 0

In the last week I've had 3 negative experiences with Didcot Health Centre. Initially, I needed an emergency appointment for myself and it took almost 7 hours of trying to get through to someone on the phone, I was then told a doctor would ring me back within the next 2 hours. They didn't ring for 4 and a half hours but when I did finally manage to speak to them they were very helpful and booked me an appointment for first thing the next day. When I arrived for my appointment the following day, they were running very late already and I wasn't seen for over an hour and a half. Again, when I saw the GP they were kind and helpful. A couple of days later I needed an emergency appointment for my child, I'd called 111 at 6am and was told they needed to see a GP within 6 hours. I rang once they opened and was told the duty doctor would ring me back as soon as they were done with the patient they were seeing. I didn't receive a call for 4 hours. They then booked us an appointment that afternoon. Due to the nature of the concern we were asked to wait in a side room rather than the main waiting area, which is understandable and would be fine if we were only waiting a short period of time. But we were left for almost 2 hours in this small room trying to entertain a toddler with no access to any of the toys and just a table/pen pot to distract him with. When we were finally seen by the doctor they were very good with him, informed and caring. My last concern is relating to my child immunisations, they've been rescheduled several times now due to staff sickness (which I understand can't be helped). But they're now almost 6 weeks overdue and by the time the new appointment rolls around they'll be 7 weeks over. This is if they're not cancelled again. The concern I have with this GP surgery isn't the quality of the care you receive, that's great. It's the whole process of trying to access the care in the first place that has left me feeling let down and extremely unlikely to recommend this GP surgery to anyone.