Didcot Health Centre

Didcot Health Centre 2022-01-09 Person 1 5 0

I visit the health centre on very rare occasions, hence when I need medical assistance I am calling for a genuine reason. I had a back issue and spoke with a paramedic, physio and then doctor. The doctor was the most unhelpful of the three, very patronising and I felt like I shouldn’t have bothered him! Unfortunately this happened the last time I contacted the health centre and it’s just such a bad service!

More empathy, listen to your patients as diagnosis over the phone is not accurate! Look at patients records and if they don’t have a history of calling frequently, Understand they are calling for help!

Didcot Health Centre 2021-12-30 Person 0 5 0

Couldn’t get through on the phone Tried econsult 6pm - 7pm & not available Tried patient access & no appointments available This drives people to go to A & E but we are told not to What do you have to do to get a response from Didcot health centre???

Answer the phone or get econsult working

Didcot Health Centre 2021-10-27 Person 0 5 0

Cannot get through on the phone for routine appointments Not everyone can sit around waiting for an e- consult as they don't work on a computer all day

Answer the phone!

Didcot Health Centre 2021-10-19 Person 1 5 0

Cannot get through on the phone

Answer the phone

Didcot Health Centre 2021-08-14 Person 2 5 0

Cannot use a computer or have a clever phone! probably due to the fact I am over 75. Try making an appointment by phone for blood tests requested by A hospital clinic for ongoing medical condition is an absolute nightmare. According to NHS info and media GP practices are OPEN then why was I chastised verbally by the receptionist for visiting the surgery in person to make an appointment after trying via the telephone unsuccessfully for over an hour? I am courteous and respectful and I expect the same courtesy back.

Take into account patients age as well as needs at all times by all surgery staff and remember some patients are not in tune with the world of technology.