Didcot Health Centre

Didcot Health Centre 2023-05-01 Person 4 5 0

I had heart surgery 3 years ago. I had a slight pain in my upper left cheat and was flapping about it. I phoned for an appointment and was told I was 3rd in the queue (It is good to know your position in the queue). The receptionist arranged for a telephone appointment later that day. The doctor phoned back, reassured me and arranged an appointment with my doctor the next day. My doctor and ESG nurse were brilliant. Thanks again for the Rolls Royce treatment.

Not a thing, it was Rolls Royce treatment.

Didcot Health Centre 2023-02-08 Person 0 5 0

I have been unable to get through to the surgery on the phone despite repeated attempts (staring each day at 08.30 precisely). Today I decided to try the e-consult service instead, only to find that it was not available just after 18.00 or later, although you claim it should be. I have had recent changes in some previously chronic symptoms which could indicate the cancer or another treatable condition. I have in the past been told to get back to you if such changes occur. This is not a matter for 111. It is a matter for a consultation with a GP who can amongst other things carry out a clinical examination. How on earth can I arrange this? I recognise that some aspects of this problem are probably related to demands beyond the control of the practice, but friends and relatives in other towns are not experiencing such problems to this extent.

Provided a timely way of achieving an appointment, even if that appointment is a few days away.

Didcot Health Centre 2023-01-20 Person 2 5 0

The staff are caring and great at all levels. What let's down this Health Centre is the administration of the appointments system. I appreciate the surgery is overstretched but it is not right that patient who needs to receive timely care bear the repercussions.

Why have an e-consult service and then close it when you reach a total daily limit of submissions from patients? I can understand that you need to limit the times that it is open, but not the number of e-consult submissions. We are left with no other option in some cases than to fight through the telephone lines with an administrative query that takes up staff's precious time, which could have easily been resolved with a simple e-consult submission. Please consider filtering the e-consult options, surely there is no need for a daily limit for Fit note request submissions?

Didcot Health Centre 2022-07-23 Person 0 5 0

I have given one star to everything asked as I cannot give zero stars. I can't answer question two as I cannot get an appointment with a doctor!

I want to be able to make an appointment. When one finally gets through on the 'phone there are no appointments left. The surgery staff in their wisdom refuses to give out appointments in advance of the day one calls. As a carer I need to be able to plan in advance also, as a carer I'm supposed to be a priority - what a joke that is! Doctors and nurses, the caring profession LOL.

Didcot Health Centre 2022-06-09 Person 0 5 0

Unable to get through in the mornings, when I do there are no appointments left and told to call back the next day. The e-consult froms have not been working for weeks and there is literally no way of getting an appointment to speak to the doctors for the medication I desperately need (not a repeat). The receptionists are rude and unhelpful when I.do.get through - "computer says no" mentality.

Make it possible to actually get an appointment to speak to a doctor!