Didcot Health Centre

Didcot Health Centre 2025-04-10 Person 4 5 0

I was reviewing a doctor & this was an extra review.

Nothing comes to mind.

Didcot Health Centre 2024-11-15 Person 1 5 0

The Receptionist was very rude and abrupt with me. I suffer from anxiety, and she made me feel that I had a rude attitude. I have got a long standing issue with my back and she was telling me that she couldn’t make a doctor’s appointment for me as I had another 2 weeks supply left of my medication. I felt myself getting more anxious and I wanted to turn and walk out. I stood my ground and told her that when I had the doctor’s appointment, he said that I could ring up to speak to a doctor about increasing my dose. I found myself saying “ sorry!” I felt that it was MY fault. I understand that the NHS is stretched and that it is difficult to get an appointment. There are patients that are rude to Receptionists. I feel that she has taken out her frustration on me. She didn’t apologise. I went to work feeling very upset. When I spoke to the doctor, he was lovely and supportive. I told him about the Receptionist who had booked this appointment. He apologised and reassured me that he would pass this feedback to the Admin team.

. The Admin staff need to be more sensitive to the patients needs. A polite, warm and friendly manner would help. I have been with Didcot Health Centre for 47 years. Most of the. time the staff are pleasant. But the way she had spoken to me , had triggered off my anxiety. I have had chronic back pain for 5 years . The medication that I take has to be reviewed by the doctor. I do not deserve a frustrated, rude Receptionist to take it out. me!

Didcot Health Centre 2024-04-03 Person 4 5 0

I spoke to the duty doctor today regarding my twin babies being unwell. I unfortunately didn't catch his name, but the doctor was extremely polite and thorough. He was sympathetic and systematically went through all of their issues.

N/A

Didcot Health Centre 2024-03-16 Person 0 5 0

This review is on behalf of my mother, who is nearly 86, hard of hearing, visually impaired and has no means of personal transport. I write on her behalf because she is not IT-literate. Furthermore, there appears to be no other means by which a close relative (i.e. Me) can speak with Didcot Health Centre staff to discuss concerns. A bus on which my mother was travelling was involved in an accident on Tuesday March 12th 2024. Immediately after the accident my mother called me to say that her lower back felt bruised. Later that day she describes what she felt as two of her vertebrae "clicking back in line". This is extremely worrying because my mother suffered serious sciatic pain about 18 months ago, which significantly impacted her mobility for 4-6 months. This sciatic issue also diminished my mother's confidence and well-being because, despite her age, my mother tries to keep herself active and generally places little burden on a Health Service that she has paid for for most of her life. Therefore, given her prior sciatic condition, I'd suggest that it is extremely important for my mother to to have her back examined. Therefore, as soon as I heard about the accident, I told my mother to arrange an appointment to see her doctor ASAP. She visited the surgery the same day and was turned away by the receptionist who said there were no appointments available. My mother again visited Reception the following day and met the same response and was not given any guidance as to how she could make an appointment. I suspect that if my mother had been given guidance, it would have been to join the queue of desperate phone callers trying to get through at 08:00 each morning. However, as noted above, my mother is hard of hearing and the phone is not an optimal way for her to communicate. Therefore, can someone please tell me how my mother can get an appointment by a means other than phone or website? It strikes me that if there is an 'equitable access' policy in play at Didcot Health Centre, then your receptionists may be unaware of it, and/or it is seriously flawed. To say I'm angry is an understatement. Other answers/information provided in this review pertain to my mother, not myself.

Implement an appointment system that provides equitable access. An 85 year-old needed an appointment and you failed to arrange one for her.

Didcot Health Centre 2023-12-06 Person 5 5 0

I would like to compliment JILL MILLIN for the excellent customer service she gives to Paitents. Today she guided me on why my eye sight as diabetic. Why Specsavers had asked for full bloods and effect on my eye sight change. Very reassuring. Thank you Jill.

Jill was excellent as above comments.