Devon Road Surgery

32 Devon Road, South Darenth, Dartford, England, DA4 9AB Also known as: Drs Aburn, Auckloo & von Fraunhofer 199 reviews

Reviews

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Written by a patient
23rd December 2020


I am very happy with the medical treatment from the doctors; it's the ancillary staff who are disappointing. We had several major issues at the beginning of the year which resulted in new procedures being introduced in the practice. I have to have regular blood tests. Last month I waited over half an hour as, the phlebotomist said, she didn't know I was there. Today I arrived on time, and when the entry phone was answered I was told I didn't have an appointment. I said I made it weeks ago, and put the details straight into my diary, and the date had stuck as it is a family birthday. She told me my appointment was for 2 days ago, and I should have got a textmessage. I said it wasn't, and I didn't get a text message,that it was NOT my error and I had to have a test so that I could get my next precription for Methotrexate. I was told the phlebotomist would squeeze me in but I might have to wait a few minutes. I waited over 20 minutes. The phlebotomist said it had been hectic as they had cancelled one of the clinics on Monday due to a phlebotomist being off sick and appointments had been re-arranged to today. I asked why that had affected me; she didn't know. None of it made sense to meor was convincing.

Suggested improvements
Generally, IF you have to rearrange appointments, it would be a good idea to consult with the patient to ensure it is for a convenient time. For me, just own up that someone made a mistake, apologise and fit me in the next slot as I WAS on time. The waiting rooms are NOT heaving with patients - entry is when the Receptionist is free to answer the intercom buzzer and you'll have a perhaps lengthy wait in the rain if she's on the phone; it shouldn't be so difficult to get things right.

Experience
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Rating not given.
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Written by a patient
28th September 2019


Very helpful nurses and doctor was very professional and advised me on every step he was doing and made me feel very comfortable and relaxed. Would highly recommend the practice

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
24th April 2017


Naomi was really helpful today, providing me not only with advice regarding why the appointment was made but also another issue that had arisen since booking.

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
10th June 2016


I have never had a bad experience with Devon Road Surgery, Dr Auckloo, is an amazing Dr and has helped me through a very tough 2 years. Caring and understanding, an asset to the surgery.

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
9th May 2016


Having registered to use your online access I have been unable to access the system following my original registration. I called the surgery to speak to the practice manager as per the Surgery and the website instructions to be told that she was very busy and could I leave my number for her to call back later in the week. When I said this wasn't acceptable I was advised by the receptionist these were her instructions. I feel there is general lack of good customer service from both the receptionists and the practice manager this is very disappointing as having been with the Surgery for many years this is not something I have experienced before.

Recommend
Involvement
Cleanliness
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Resources

Short link to review Devon Road Surgery: http://iwgc.net/eb829