Devon Road Surgery

Devon Road Surgery 2023-06-22 Person 1 5 0

Whenever I contact the surgery I have little chance of getting an appointment and when I do it is never with a Doctor who is aware of my medical history. Due to this I had a phone appointment in April 2002 where I stated that I believed that an artery in my leg was blocked. I ended up with an appointment 6 months later which confirmed my suspicion but due to the delay nothing could be done about it. Thanks a Lot. I now have severe mobility problems.

Provided a practitioner who had at least read my medical record and was aware that I have false arteries in both legs.

Devon Road Surgery 2023-02-13 Person 1 5 0

I called at 11.10 today and selected a call back 12 45 still no call back. I called again and waited eventually got through spoke with a receptionist told her my symptoms and was advised no appointments to day call tomorrow morning , was not asked my name and so I can only assume they’re not interested . I had waited a week hoping I would feel better and not waste their time

Try to book an appointment take details

Devon Road Surgery 2022-10-10 Person 0 5 0

They have taken down online appointments and you have to phone and hold for over an hour only to be told there are no appointments and to phone tomorrow

Everything!!!! Start by actually caring about your patients

Devon Road Surgery 2022-04-20 Person 3 5 0

After years of trying to get past the most unhelpful,dismissive abrupt and borderline rude receptionist,today I spoke to a young girl who was polite, helpful, patience and understanding,the whole experience left me calm and not tied up in anxiety.So I just wanted to say thank you,,,at last

Nothing, today was perfect.

Devon Road Surgery 2022-01-19 Person 1 5 0

Been a patient all my life, and the doctors and nurses are excellent, as they always have been. But the current receptionists are the worst receptionists I have ever experienced. Rude, dismissive and deliberately unhelpful. It's impossible to get an appointment and get constantly fobbed off buy a woman with absolutely zero customer service skills. If you ask to speak to the practice manager, you're constantly told she's not availible at present. My wife has been trying for weeks to get an appointment as she's bleeding heavily and is now anemic. But just gets dismissive ecuse after excuse, Today on calling back a 2nd time the receptionist pretended not to be able to hear the caller and hung up. My wife called back on another phone, and after explaining why she was calling, got the same 'unable to hear you' treatment!! I'm a cancer patient and also have kidney failure, with thrice weekly dialysis. This leads to lots of other problems that I'm supposed to go to my GP to help with. But I hace given up even trying to see my GP, as I'd rather suffer the side effects of the treatment than deal with receptionist at Devon Rd Surgery any more.

I know we are in unpresidented times at the moment and every body is under stress, but the rudeness and dismissive manner of the reception staff. Desperately in need of customer relation training or just replacing.