Desborough Surgery

65 Desborough Avenue, High Wycombe, Buckinghamshire, HP11 2SD 33 reviews

Reviews

Recommend
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15th September 2022


Terrible! I feel for people that need urgent help and have to use this surgery. Well, try to use this surgery. We have tried many times to get an appointment but they consistently push back and show no real concern or care. Very disappointing.

Suggested improvements
Show that you care and don't keep pushing people away! People call and want to see you because they need your help.

19th December 2023
Response from Desborough Surgery

Dear patient I am very sorry that you feel our staff lack empathy and compassion. We use all feedback to improve our services. Please can I ask you to provide me with more details on your experience by contacting me directly at Desborough Surgery. Kind regards Alan Dunham Practice Manager

Experience
Involvement
Cleanliness
Staff
Appointment
 
5th July 2022


Spoke to out of hours surgery last night who diagnosed mild Serotonin Syndrome and stressed importance of being seen by my GP today. Notes from out of hours service had not reached office yet and had to argue with receptionist for an appointment today. How can a linked physician say important to be seen while receptionist seems as not valid?!

Suggested improvements
More polite receptionists

19th December 2023
Response from Desborough Surgery

Dear patient I am sorry for the issues you have encountered. Demand for our appointments is currently high hence the management instructions to the reception is to use consultations with GPs more appropriately. We have a number of patients that manipulate the system by claiming they have called 111 to gain an appointment when they haven't. Therefore our reception team are only allowed to book a 111 slot once we have received the report. In your case, if we had not received the report from our of hours then this is a matter that you need to take up with them. Please feel free to contact me at the surgery if you would like to discuss this matter further. Kind regards Alan Dunham Practice Manager

Experience
Involvement
Cleanliness
Staff
Appointment
 
18th May 2022


My wife spent 20 mins on the phone yesterday to make an appointment only to be told there are none available (told reception of issue that blood pressure has been 200+). So I personally rang myself today after 30 mins to be told there are none available. I expressed my concerns for my wife but still nothing. I asked if I could make an advance booking appointment but said nothing for a month.

Suggested improvements
Identified that this is a concern and gave a appointment

19th December 2023
Response from Desborough Surgery

Dear Sir Thank you for your feedback. We strive to provide a balance of on the day and advanced appointments. We are governed by NHS safety protocols, which limits the number of patients a clinician can see each day. Therefore when we reach capacity, urgent matters are signposted to the alternative services. If you would like to discuss this matter further, please do not hesitate to contact me at Desborough Surgery. Kind regards Alan Dunham Practice Manager

Experience
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Rating not given.
Staff
Appointment
 
26th April 2022


Never can get an appointment one lady at the reception never gives an appointment always refuses to see me or my partner or my children . The worst surgery I have came across.

Suggested improvements
Close and give space to something useful

19th December 2023
Response from Desborough Surgery

Dear patient I am sorry that you feel this way about our service. We found the demand extremely high at that period of time following the pandemic. We clinicians are dealing with the backlog. However, we continue to attempt to provide a more efficient booking system for all our patients. Please feel free to contact me at the practice to discuss various options that are available to you for accessing clinical support. Kind regards Alan Dunham Practice Manager

Experience
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Appointment
 
8th February 2022


Staff from reception very RUDE

Suggested improvements
The all staff from reception are very very RUDE!!! THEY doesn't know how to speak whit people. I

21st March 2022
Response from Desborough Surgery

Dear patient Thank you for your feedback. We take all criticism very seriously. I would be very grateful if you would contact me privately at the practice to discuss this matter further. Kind regards Alan Dunham Practice Manager

Experience
Involvement
Cleanliness
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Resources

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