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Desborough Surgery
2021-02-01
Person
2
5
0
1st February 2021
Hi
Why after over a year am I still waiting to be put on the system as a carer? I informed Hazlemere surgery over a year ago now that I am a carer. I found out a few weeks ago that this has not been put on the system. And I only found this out because I called to find out if I was on the Covid vaccine priority list and they said no. So I explained yet again, completed a carer's form, took in proof of being a carer,which they asked to see, and as of today, I am still not listed as a carer on the system. And the reception staff or some of them are still not aware that if you are a carer in receipt of a carer's allowance you should be in priority group 4 of the vaccine list, according to the JCVI. Extremely concerning.
Suggested improvements
The job in hand.
24th March 2022
Response from Desborough Surgery
Dear patient I am sorry to hear that your request of registering you as a carer had not been processed. Please contact me privately so that I can look into this issue properly and ensure this matter gets resolved. Kind regards Alan Dunham Practice Manager