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Written by a patient
2nd March 2020


The reception staff are so incredibly rude. They don't even take into consideration when speaking to people that we are calling for a reason and for a purpose not for the fun of it. So when we call hear us out rather then speak over the person that is trying to explain the reason for the call. The other person could be struggling with anxiety or anything else and then having to speak to an incredibly rude receptionist can make that person feel a whole lot worse. It is so hard to get an appointment or book a blood test. You start calling at 8.30 am and your being told that they can't fit you in for a blood test even though the doctor told you that you need to have it on a specific date. The receptionists need to be taught to be more considerate of the other individuals needs and emotions. Maybe if you spoke in a nicer more respectful way or offered alternatives it would make the other person feel better. Just to add this isn't a recent observation, it has been observed in the last couple of months that the behavior and attitude isn't acceptable.

14th July 2020
Response from Desborough Surgery

Dear Patient Thank you for your comments and I am sorry that you felt our reception staff were rude. With regards to the availability of appointments, we have looked into various procedures and protocols and feel the system we have in place is the most efficient way to cater for the needs of our patients. I will pass your feedback on to the team, but if you would like to discuss anything further then please contact me at Desborough Surgery. Kind regards Alan Dunham Practice Manager

Recommend
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