Report this review of Desborough Surgery

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

5th July 2022


Spoke to out of hours surgery last night who diagnosed mild Serotonin Syndrome and stressed importance of being seen by my GP today. Notes from out of hours service had not reached office yet and had to argue with receptionist for an appointment today. How can a linked physician say important to be seen while receptionist seems as not valid?!

Suggested improvements
More polite receptionists

19th December 2023
Response from Desborough Surgery

Dear patient I am sorry for the issues you have encountered. Demand for our appointments is currently high hence the management instructions to the reception is to use consultations with GPs more appropriately. We have a number of patients that manipulate the system by claiming they have called 111 to gain an appointment when they haven't. Therefore our reception team are only allowed to book a 111 slot once we have received the report. In your case, if we had not received the report from our of hours then this is a matter that you need to take up with them. Please feel free to contact me at the surgery if you would like to discuss this matter further. Kind regards Alan Dunham Practice Manager

Experience
Involvement
Cleanliness
Staff
Appointment