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Desborough Surgery
2020-09-07
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Written by a carer
Written by a carer 7th September 2020
Where do I begin so my father wanted to register with this gp since he’s moved to a different address and because he wasn’t register for 3 years with the previous one. He unfortunately then got diagnosed suddenly with kidney stones one evening and got taken to hospital for treatments And needed after to register with a new gp to keep the process of his operation and consultation to continue. I respect its a hard time at the moment etc with everything COVID related but He didn’t receive any help on how to acquire this nhs number to complete his registration what so ever from the receptionist. He just kept being sent back without any direction so I ended up calling 111 nhs direct which sorted this problem. So now that he had this number he went back to provide all the forms needed to register and for some reason still something wasn’t efficient enough for them and they started asking him why are you changing gp’s and why are you here and why do you want to register here. How was he not directed properly with advice and care and helped with registration to speed this process. He rightly so became frustrated and fed up and I don’t blame him so i advised him to not to register with this gp because clearly you don’t want to help and you don’t want him to join. All this whilst he is still suffering from a kidney stone and in need of something to be done to treat him.
Suggested improvements
Actually tried to help
16th September 2020
Response from Desborough Surgery
Dear Sir or Madam, Thank you for your feedback and sorry that you have cause to write a complaint. Unfortunately we are unable to register any patients on a permanent basis without an NHS number. To my knowledge this would be the same requirement at any other Practice in Bucks. Once your father was able to provide his NHS number and the required documentation, then we were happy to register him as a patients. However to ensure that the patient receives a good quality level of care and so both parties are aware of each others expectations, all patients moving from another local Practice are invited in to have a pre-registration interview. This, I hope explains the inquisitive questions from our reception staff. Please inform your father that if he would like to discuss the matter further then contact me at Desborough Surgery. I wish your father well and hope he has now had his condition seen to. He is by all means more than welcome to register with us should he still wish to do so. Kind regards Alan Dunham Practice Manager