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Desborough Surgery
2022-11-22
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22nd November 2022
I have repeatedly tried to get an appointed over the last few months with no success.
Today I waited on the phone for 45 minutes to talk to a receptionist, who refused to let me book an appointment by phone or in appointment with a nurse. I have a medical issue which I need to discuss and appear to have no way what-so- ever of achieving this.
I have been a patient of this surgery for over 40 years and their customer care is despicable, disrespectful and boarding on the downright dangerous.
Suggested improvements
Allowed me to book an appointment with a medical professional who has access to my records as requested.
19th December 2023
Response from Desborough Surgery
Dear patient I am sorry that you have had difficulties booking an appointment with one of our clinicians. Unfortunately the demand for appointments is outnumbering our capacity. However, we are constantly trying to improve the efficiency of our booking process. We recently set up an online triage system which allows patients to submit their quires without requiring an appointment. This has eased the pressure on our day to day demands so I do hope you are now able to book an appointment more efficiently. If you are still having issues with our booking system, please feel free to contact me directly at the practice. Kind regards Alan Dunham Practice Manager