Derby Medical Centre

Derby Medical Centre 2023-11-06 Person 2 5 0

Always have difficulty getting an appointment.even worse now its on line

Receptionists are not professional.or friendly.need retraining.should be sympathetic to people who are unwell

Derby Medical Centre 2023-06-19 Person 5 5 0

I have been with this surgery for two years now and I couldn’t be happier. It’s like night and day when I compare it to my surgery in London. The doctors here actually care and you don’t get the impression seeing you is torture for them. Dr Tooke and dr Deveson are absolutely brilliant: caring, compassionate and competent. The receptionist are friendly and helpful. Considering the pressure GP surgeries are under I don’t know how they do it to be honest. Hats off.

Keep doing what you are doing! The only thing I could think off is maybe review the phone call ins for appointments. Personally I think your online webfrom worked and works really well. I don’t ever try to call anymore because i know it will be difficult to get through.

Derby Medical Centre 2021-09-10 Person 4 5 0

I have been with this surgery for 42 years. I have always had excellent treatment and I like the fact that you mainly see your designated GP. Even through the pandemic I have always had excellent service. Although I hope face to face does come back as I much prefer it, I have always had a prompt response with telephone consultations. I personally can’t think why face to face cannot come back after Covid settles as the population in Epsom has not increased significantly and they managed before the pandemic. I think important things can be missed over the telephone as has been shown on the news

I’m totally happy with what you do, but please see us face to face if we request it when things settle down as I would hate to see this stop

Derby Medical Centre 2019-07-28 Person 5 5 0

I registered with this surgery just over a year ago, I’m always able to get an appointment and all the staff are lovely including the receptionist .

Derby Medical Centre 2019-01-29 Person 1 5 0

I have tried on two occasions to make a Dr’s appointment for my young son. On the first occasion I was told I had to recall at 8am the next day which I did. Finally after 16 minutes of constant redialling, 60 attempts to call and one experience of being cut off whilst I was 3rd in the queue, I got through. I was pushed into one appointment slot with my named dr (who neither myself or my son had ever had an appointment with before). When I said this was not a suitable time and asked for an earlier appointment she said it was this or nothing then cut me off!!! She didn’t care to ask the age of my son or how sick he was feeling to test whether this should be an emergency. Very disappointed with service and it really is not the receptionist’s role to judge who should get medical treatment.