Delamere Medical Practice

The Delamere Med Pract, Delamere Avenue, Stretford, Manchester, M32 0DF
6 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
« 1 2 »
Page 1 of 2
 
19th September 2023


Very bad

Suggested improvements
Very bad

Experience
Involvement
Cleanliness
Staff
Appointment
 
30th May 2022


My husband and I would truly like to thank Joy Ajanaku, one of the receptionists at The Delamere Medical Practice. On the 19th May my husband had chest pain and wanted to wait to see if it passed. I rang our GP practice for advice and Joy was absolutely amazing. She told me very calmly that she was calling 999 for an ambulance in order to get him checked out and hopefully they would be with us within the hour, and if I had not heard anything within the hour to call back. The ambulance arrived in 30 minutes and the crew were wonderful. My husband was admitted to the MRI hospital Ward 3 Cardiology Unit, and after numerous tests he had a stent fitted on Friday 27th May and was able to return home. He is now recuperating and in the safe care of the Delamere Practice. Huge thanks to Dr Azam, Hayley and Kelly whom have all been wonderful during the past couple of years making sure we got our Covid Vaccines to keep us safe whilst caring for a family member. We have today found out that Joy is going to University to study. We wish her every success in her future career, and a big thanks to the NHS who are second to none.

Suggested improvements
Excellent

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
5th October 2020


I can't even get an appointment, not because they're booked up but because you have to do a questionnaire too decide if they will even give you an appointment. I am a long term patient of this service and rarely use it, but when I need them, they're not there. Previous to the website it was impossible to get through on the phone (didn't even have call waiting for a long time). Now all appointments are booked through a 3rd party application where your address not allowed to see a doctor unless you reach criteria for illness that is not clear. It's disgusting amoral and failed three most vulnerable (not I, thankfully)

Suggested improvements
Have a usable online booking system with a simple calendar to book appointments on. Not rocket science.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
9th February 2020


Receptionists are rude Had a serous case Of salmonella and was told by text You can never get an appointment and are rushed through Patient care is awful. Too many patients for one centre- they’re more interested in the money

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
Written by a carer
6th January 2020


My 85 year old father called to make an appointment on the 2nd of January 2020 only to be told the next available appointment was the 13th. When he explained he hadn't left the house for 7 days ,because of his illness, he was told to go to the nearest walk in centre. This would have been difficult as he had other personal issues. His name wasn't asked for nor his age or ability to get to a walk in centre. My brother complained and asked for a home visit. My father was given an appointment for later that day. Not very caring or compassionate

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
 
 

« 1 2 »
Page 1 of 2

{{category}} working at Delamere Medical Practice ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Delamere Medical Practice: http://iwgc.net/ejj9g