Davenport House Surgery

Thank you for leaving feedback. I am unsure as to why your prescription has taken so long to process. For repeat medication that is, ones that the GP has agreed you can have on multiple occasions without a review, the turnaround time is 2 working days although those sent electronically can be processed within the day. For medications that have either run out of repeats or are not on the repeat system the process is different. Generally doctors need to see a patient before these can be reissued so that they can review their care and ensure that the medication is still appropriate. However, occasionally the GPs are happy to reissue and so these requests are sent to your doctor for review and a decision; this can take several days. For a prescription to take 3 weeks to get to the chemist is highly unusual but without more detail I cannot identify the problem. In terms of your experience with the doctors I would be happy to talk to you and feedback your comments to the GPs involved: I suggest that you contact me at the surgery.

I am sorry that you are obviously frustrated by the change to our system. The change will bring about improvements in patient's access to their medical history, allow on line appointment booking and eventually access to test results. Due to the nature of the information you will be able to access we do need photo identification to ensure that only you can access your records. For those that prefer not to use computers prescriptions can be ordered via phone to a local chemist, by post, fax and in person. When we change systems in surgery we do talk to our patient group to try and ensure that changes are in the patients' best interest and where possible we will make changes to systems when patients let us know that they are not working smoothly.