158-160 Grange Road, Ramsgate, Kent, N/a, CT11 9PR
Also known as: Surgery name change to Dashwood Medical Centre
It can be very difficult to get an appointment if calling by telephone, the phone lines are always either engaged or just ring and ring and no one answers....when you do get through a lot of appointments have gone. It is very difficult when you work but need an appointment and can't get one. Most of the receptionists are helpful and polite but there are 1 or 2 that could be a little more friendly and less abrupt. Doctor wise I usually like to see Dr jag or Dr Wilson I find they are both very good gp's and seem to care about your health. Finally the facilities are always well cared for and clean. All the nurses work very hard.
Thankfully they have turned the corner, the ease of getting an appointment is good, the cleanliness has always been good. The receptionists seem under less pressure and I am so pleased for them that they do not have to ask invasive questions before they let you have an appointment. Other surgeries in the area need to seriously learn from you. Glad I am a patient at your surgery and not where I work!
4 weeks down the line and still no appointment Told to ring at 8 each morning when you finally get through about 11 told no more appointments ring tomorrow at 8. When you explain that's what you are doing each day told well come down and we will see if any appointments available. Only to go down and be told no appointments.If nobody can get through why are there no appointments . Why can you not book appointments I like you used to a few days in advance. This seriously needs reviewing.. Thinking of changing practice and putting formal complaint in. Receptionists are so unhelpful and miserable
Great practice, wonderful and helpful staff. Nice modern building with a chemist attached, couldn't be better. Well done to Dr Cardwell and Co.
It is often IMPOSSIBLE to contact this practice by telephone in the morning. It rings once, and then, straight away, there is a constant engaged tone; any urgent appointment or doctor's visit needed would be impossible to book! This sorry state of affairs has been going on for a very long time even after numerous complaints about it. When will they wake up to the fact that the telephone system needs some attention?
Dear Patient We have increased in size and the phone system is not the best. we are very aware and try and have more staff answering at peak times but the demand is more than we can cope with. We are holding our next patient meeting on Tuesday 14th of June and Im sure we will be discussing this problem. I can only apologise for the frustration you must feel trying to get through on the phone.