Cwmbran Village Surgery

Victoria Street, Cwmbran, Gwent, Wales, NP44 3JS
4 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
26th February 2023


I’ve a heart condition and the prescription is never ready in time , I’ve had to go 4 days Over the wknd without any medication and have been feeling very unwell because of this . Always have to chase around for my prescription, this practice is an absolute joke . I’m going to find a new dr’s

Suggested improvements
Get my prescription in time

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
11th August 2022


The reception staff seem to think that they are some kind of junior doctors giving you their advice.They have told me so many lies over the last 6 weeks it’s unbelievable all I want is a straight answer and preferably from a trained doctor not a receptionist.

Suggested improvements
Train the staff to be polite not rude and sarcastic and especially not tell LIES.And have more compassion and sympathy when talking to patients that are not welland don’t really want to be at the doctors in the first place.

Experience
Involvement
Cleanliness
Staff
Appointment
 
17th June 2022


part of my prescription was not included on the repeat form at the chemist, had to go to the surgery to get a prescription for the item not on the repeat list (friday morning) the 2 receptionist looked at me as if i was something they stepped in, when i said what i wanted they looked at there list of essential medication and said that mine was not on the list and that i would have to wait until monday afternoon to get said prescription, who are they to judge whether my medication is not worthy. APRIL 2021 had to phone surgery because i was in a lot of pain ( thursday) was told by receptionist that there was nothing available until tuesday did'nt ask what my symptoms were, the wife did not accept that answer, phoned herself 10 minutes later, different receptionist answered, receptionist asked about symptoms, was told that i had shingles, but still had to wait for prescription until late afternoon.

Suggested improvements
do not tell patients that there medication is not special enough and that they will have to wait for a repeat prescription. tell your receptionists to ask about symptoms, and not just say " nothing available until"

Experience
Involvement
Cleanliness
Staff
Appointment
 
3rd February 2021


Whenever my wife and I have attended the surgery in the past year, there have been a number of instances where proper COVID-19 policies weren't followed. The GP surgery operates an open door policy, meaning people can come and go freely - unlike some other GP surgeries, and also some smaller hospitals in the area. The practice manager has even stated to us that "they can't prevent people accessing the surgery"! In addition to this, yesterday I had the worst healthcare experience of my life there. I attended the surgery with my baby daughter for her vaccinations (I have attended for my son's vaccinations previously without issues). On entering the room, the nurse looked at me a bit shocked and said "I was expecting mum". I was surprised and after a few seconds I pointed out that both my wife and I had communicated to reception and practice manager staff that I would be attending instead of my wife. The nurse kept saying that she couldn't do anything without "mum's consent", and even stated that I "might not be on the birth certificate"! After some back and forth (where we were both raising our voices, but we never shouted at each other), the nurse also said "the problem with dad's is... well, do you even know what paracetamol you need to give today?". I answered her saying that I had Calpol with me and I regularly give this to my children, and she then asked me three more quiz questions (including snarkily asking me "do you EVEN know what vaccinations are being given today?'", which I of course did because I am a competent dad!). She kept trying to catch me out and prove that I was somehow incapable of being there with my daughter. The nurse's behaviour felt like discrimination, since it was purely based on me being a dad/male. This was a very bizarre and upsetting experience. Despite me being upset and feeling intimidated at times, the practice manager was uninterested in my side of the story.

Suggested improvements
Have competent reception/practice manager staff, and also ensure that medical staff are aware of parental responsibility rules.

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Cwmbran Village Surgery: http://iwgc.net/ecbta