Custom House Teaching & Training Practice

Written by a patient

Usually very very difficult to get an appointment. Some of the receptionists are extremely rude!! Some are more helpful. The GPs in general underplay all situations and ask you to "observe", take pain killers and see how you go! The only knowledgable doctor is Dr Al-Shawk in the entire practice! Having said all of that, I had a really good experience in my visit recently with Ms Bozhana. She is really good at her job. On this occasion, I went in for a blood test and it was pain free and super quick. She was polite and treated me respectfully unlike the reception staff. May be that is normal behaviour but had to call it out since that is not the norm at Custom House.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

Both Nurse Bozhana Vasileva and Kriztina Nimts along withn Dr Shore have contributed immensely to my road to recovery and complete Wellbeing. They have all been very encouraging.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

It is exceptionally good that the Practice Nurse and HCA are available.Went to have a blood test today with Bozhana ( I'm not shure about spelling). As usual , she was great and made me feel relaxed.

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

the doctors are very good but the reception staff are a lot to be desired when they have finished their private conversations with each other they may condesend to deal with you. Repeat prescriptions can sometimes take ten days to turn around

Cleanliness

Efficiency

Caring

Nursing staff

Dignity/Respect