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Cumbria Medical Services NHS 2020-09-14 Person 5 5 0

Everyone I was contacted by or met was professional and welcoming. My phone settings (unbeknown to me) were blocking withheld numbers but the person on reception at my appointment persevered and saved the day by using a different phone to locate me in the car park (a COVID restriction). I was extremely grateful as I may have missed my appointment otherwise. The surgeon I saw (Mr Chakravarthy) for a shoulder condition was really excellent, interpreting the ultrasound images for me as he assessed my condition and, after a full discussion, administering a painless injection with great precsion (also watched on the scan). He was assisted by a very reassuring colleague who ensured I was fully comfortable thoroughout.

Nothing springs to mind - I was very satisfied with the visit.