Cumberland House Healthcare Centre

Cumberland House Healthcare Centre 2024-04-04 Person 5 5 0

Obviously every surgery has a problem now and again.Why? Because it is run by human beings but my family experiences over the last 5 years have all been positive. The days when you saw YOUR doctor are long gone. Doctors nowadays often have a ‘Speciality’ and seeing one of them is often the best way. Both Cumberland House surgery AND Macclesfield General Hospital provide An excellent service without which I would not be alive today looking forward to my 84th birthday in a few weeks time. THANK YOU ALL ! The car parking is an excellent facility.

Sometimes there is a long wait for Reception to answer the telephone and the recorded intro. message is very long. The facility to send emails at ALL times of the day rather than just in surgery hours would make patient life a bit easier

Cumberland House Healthcare Centre 2024-01-02 Person 1 5 0

Contacted the surgery today about my husband’s unexplained rapid weight loss. Got a text message telling him to go for a routine blood test? Where is the care and compassion? Not even a face to face appointment with a Doctor. Shame on the GPs at Cumberland House who dealt with the Klinik request. Did not see him, did not examine him to see what is happening.

Had the courtesy to see my husband face to face.

Cumberland House Healthcare Centre 2021-08-12 Person 2 5 0

I got a call after doing the online consult form, to be told I wouldn’t be seen due to me not having a negative pcr test and the dr Paterson said I probably had bronchitis. If I felt worse or breathless I should go to a&e I did have to attend a&e and even they was shocked to see I hadn’t been seen face to face regardless of a pcr test I had still done a lateral flow test. Turns out I have pneumonia! Which could of been sorted a number of hours before if she had done her job properly!

I could of been seen face to face which she then would of seen my readings and listened to my chest.

Cumberland House Healthcare Centre 2014-11-20 Person 5 5 0

Although a large surgery all the GPs, with the exception of 1, are absolutely excellent. All of the female Doctors are an absolute pleasure to see and always give exceptional service; Doctor Collins in particular must be called out. The receptionists are extremely friendly and helpful, and the online booking app is a dream!