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12th August 2021


I got a call after doing the online consult form, to be told I wouldn’t be seen due to me not having a negative pcr test and the dr Paterson said I probably had bronchitis. If I felt worse or breathless I should go to a&e I did have to attend a&e and even they was shocked to see I hadn’t been seen face to face regardless of a pcr test I had still done a lateral flow test. Turns out I have pneumonia! Which could of been sorted a number of hours before if she had done her job properly!

Suggested improvements
I could of been seen face to face which she then would of seen my readings and listened to my chest.

Experience
Involvement
Cleanliness
Staff
Appointment