Share review of Cross Keys Practice

Cross Keys Practice 2023-04-27 Person 1 5 0

Speaking to a GP is the gateway to accessing healthcare services. But it can be impossible to get through to a go in the first place. The telephone queuing system exists but you have to be lucky to get onto it. This morning I’ve tried making calls to get onto the phone queuing system. I’ve tried 92 times between 08:00 and 08:19 and all I get is busy tone so I can’t even begin to queue. It’s an utter shambles. I can’t get to the surgery in person at the critical bottle neck 8am, and there are no online appointments. As a tax payer I’m contributing to fund a service I can’t use.

Implement an effective phone queuing system.