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Cross Keys Practice 2021-04-19 Person 3 5 0

I think the front door of the surgery was awful during last year. Just forbidding 'keep away ' stuff. All patients knew that there could be no access but how about... Dear Patients and a much nicer worded notice with same info, we were having a hard time too. You have not kept any news on the website upgraded with a senior doctor leaving and most of his patients not knowing. Please pass on to the practice manager. Sadly despite the excellent staff and care at the surgery, this has acted negatively on patients' views of the practice. I have been a patient for many years and would hate for it to become us and them. We are proud of The Cross Keys!

Covid has been a huge struggle for patients and doctors. Doctors have distanced themselves physically from patients because they had to, but it left unjustifiably a feeling that the doctors do not care about their patients' welfare. Telephone conversations will never replace a doctor actually seeing a patient. All seasoned doctors can make an assessment of a patient just by their appearance which can assist diagnosis. The telephone will help doctors sort out simple problems without recourse to surgery visit, so let us hope there will be a happy combination of both in the future.