Cranfield Surgery

Cranfield Surgery 2021-07-30 Person 1 5 0

It seems that they really don't care about the patients or care about negative reviews. Badly run practice and bad attitudes all round. Threatened me with expulsion if I complained about them again. I refuse to be intimidated and I responded in kind as I'm quite happy to report them to the governing authorities. Had a hell of a job trying to get a prescription from them to keep me out of hospital, which was inevitable if they carried on refusing to help me. Eventually they relented thank God! But why do I have to go through all the pettiness and humiliation first? This isn't the first time either. The management seriously need to up their game. Way more bad reviews than good ones says it all!

Number one, you must train your staff to listen fully and not be so rude and unhelpful. Manners cost nothing. Everybody knows covid has put massive strains on everyone, but the problems they have are plain bad management. If they were a business that relies on paying customers, their customer base would dry up very quickly with their attitude.

Cranfield Surgery 2020-09-18 Person 1 5 0

I rang Marston surgery on Friday 18th September to try to get a repeat prescription for anti biotics as I suffer from recurrent infections. Last November the doctor gave me some and said keep them incase you get a flare up and ring for more if you need them. Well, I asked today and was met with a rude unhelpful and unprofessional receptionist who laughed a me over the phone. When I asked for her name she refused to give it. So I asked to speak to her practice manager and she put the phone down on me. It's absolutely disgracefull. All I know is that she sounded Polish or East European. I will not let this rest as I have never had such a rude person dealing with me when I'm ill.

Listen to the patients words and not keep talking over them. Don't laugh at an ill person. Get re trained or find another job in a different role

Cranfield Surgery 2020-02-14 Person 1 5 0

It’s impossible to get an appointment. It’s barbaric expecting sick people to queue up outside in the cold and rain. Only not to be seen as only the first 16 get in. Wouldn’t mind if you could ring to make an appointment. But either the phone is engaged or the appointments all gone. It’s a joke! Especially when you are told you can’t have your medication unless you see the doctor. Feel like I’m living in a third word country. The service at this practice is unacceptable.

Cranfield Surgery 2018-03-19 Person 2 5 0

Every time soneone in my family get sick come to my mind that have to come to surgery at 7 am to get early appointment to see the doctor. I can't believe I'm in the UK sometimes. For today I'm standing outside in this cold weather as usual please do something to stop this struggle.

Cranfield Surgery 2018-02-13 Person 1 5 0

Trying to get an appointment at Cranfield surgery is a pointless exercise. There are NEVER any appointments available online...so a pointless system there. You can't book an appointment on the phone, so pointless there. You have to queue up early in the morning before the surgery opens, and even then you are not guaranteed an appointment as it's a first come first served system. So pointless. I want to see a doctor, and I want to see a doctor on the day I need to see a doctor...I don't want the stress of getting up early to try and get an appointment...or turning up in the afternoon to try and get an appointment. It has got to the point that I worry about being ill and don't feel I can get seen...so weeks go by, and I suffer more.