Cowley Road Medical Practice

"East Oxford Health Centre, Manzil Way", Cowley Road, Cowley, Oxford, OX4 1XD
4 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
26th February 2019


I haven’t seen a doctor for a good few years because of the barriers put up by at least one of the receptionists who overrode an urgent referral from another medical professional saying she didn’t take any notice of them. I would have accepted a months wait had a doctor spoken to me but I felt an unqualified receptionist had no place to make those decisions and it was hugely stressful for me. I never did get to see that doctor! I have recently tried to make an appointment for a routine issue and it’s a months wait and again I was spoken to in an abrasive manner with total lack of empathy and with barriers put up even to access a nurse. She made me phone back later with more researched information that the second receptionist didn’t even ask for. I am now totally put off trying to make an appointment here and fortunately I’m a healthy 70 year old but I’m not sure where the future lies.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
23rd September 2014


Dr Fawcett is really nice. She listened and didnt treat me like I was stupid. The surgery is very very busy but they always keep everyone happy in reception. I like them.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
28th November 2013


A very good surgery. Busy inner city surgery so the waits can be fairly lengthy but very competent staff from the receptionists to the GPs and nurses. Never failed to get a prompt appointment. Good email repeat prescription process. Happy to recommend.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
23rd August 2013


Always found this surgery very accommodating. Not experienced and problems in getting an appointment. Receptionists can be too busy to answer the phone promptly at times but this is a busy surgery and to be expected. Overall, a very satisfactory GP surgery.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Short link to review Cowley Road Medical Practice: http://iwgc.net/ecfya