Cobtree Medical Practice

Southways, Sutton Valence, Maidstone, England, ME17 3HT
7 reviews

Reviews

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Written by a patient
15th January 2019


I have been a patient of this surgery for about 12 years and have always been treated in a caring and professional way. I am sad to know that on the 15.1.18 i saw a different side to this my husband had an appointment to see the Dr on 14.1.18 at 5.10pm he was given a prescription of which the receptionist said they could order and it would be in on 15.1.18. we arrived at the surgery at 6.20pm to find we could not get in the door was locked they were still there as I could see someone in the window from the outside. I knocked on the door and a receptionist opened it and said that they were shut and had been all afternoon and that they had put posters etc up to say so (sorry I don't visit the doctor many times so did not see it not even yesterday and when they told us they had to order the medication they still did not say the surgery was shut this afternoon. we were not given the medication even though they opened the door we were sent away do not now know when we can collect it. In the past we have been told that the surgery shuts at 6.00 but someone is always there until 6.30pm bearing in mind we work and leave home at 7.00am (we work together) and do not get in until 6.00pm Monday to Friday how do i now get my prescriptions it was ok when the surgery was open late on a Tuesday evening, but is not anymore even thou the website and other sites say it is. I cannot ask to leave work early two days running so now we do not have the medication that my husband needs. I am so disappointed that this has happened as we have always had good service, Dr Heber is a lovely Doctor and I would like him to know of this experience. I would now like to know what happens now to people like us that work from 7.00pm till 6.00pm Monday to Friday how do we get any GP care.

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Written by a patient
18th July 2017


Like other patients, I agree that this is the best surgery I have ever been to. I have been seen by a few different doctors over the last 10 years and have always felt comfortable talking to them - they are patient, knowledgeable, understanding and kind. They have dealt with problems big and small with the same professionalism, care and reassurance. Reception staff are helpful too, the whole surgery gets an easy 5 stars from me.

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Written by a patient
18th October 2016


We moved to Chart Sutton and registered at Cobtree in April 2015. My husband has always seen Dr Heber and likes him a lot. I have been seeing Dr Wong and find her easy to talk to and exceptionally efficient. Last time I had cause to visit the surgery I saw Dr Heber who was also very approachable and efficient. Blood tests with the nurse are always fine and chatty. Must not forget the lovely receptionists who recognised us and knew our names in a very short time. An excellent practice. Best practice we have ever joined. I have no particular long standing illness ther than under active thyroid, but my husband Giri is diabetic. He is Asian British.

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Written by a member of staff
10th February 2015


warm and friendly even the children enjoy coming! always willing to listen and very friendly.

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Written by a patient
20th January 2015


I've been a patient of Cobtree Medical Practice since June 2013 and I am registered with Dr Butler-Gallie. The practice itself and my GP are the best I have ever experienced. It's a nice practice. All staff are warm, friendly and professional and very helpful. It has a nice atmosphere and welcoming family feel to it. Staff are very respectful. Its clean and tidy and has plenty of information sources available. Parking is never a problem. The phone is always answered and I am always able to get an appointment when I need one. They have a late night too which is useful if you can't get the time off work. It really is a very good practice. My GP Dr Butler-Gallie is the best doctor I have ever had. She is very professional in both dealing with patients and her professional knowledge and experience. She is also caring and supportive. I suffered extreme work caused stress which led to anxiety disorder and some depression. She has been extremely supportive throughout and gave me the right care and treatment I needed. I wouldn't normally open up to a doctor but she has a unique way about her. I feel so comfortable speaking to her and she has always given good advice as well as the right treatment and has been very understanding and supportive. I'm now recovered but that's only thanks to Dr Butler-Gallie. I dread to think how things might be for me now if it wasn't for Dr Butler-Gallie. I highly recommend her. She really is the best GP I've ever had and I have the utmost respect for her and trust her implicitly. Helen

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Resources

Short link to review Cobtree Medical Practice: http://iwgc.net/ecbdb