Cobbs Garden Surgery

West Street, Olney, Bucks, England, MK46 5QG 3 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
21st September 2023


Though there was a time delay in getting to see the GP appointed on the day due to the number of patients waiting, once the consultation took place, the service expedited into the fastest referral I've ever experienced or heard of.

Suggested improvements
N/A understanding the pressures the NHS is experiencing.

Experience
Involvement
Cleanliness
Staff
Appointment
 
23rd August 2021


Had a gastroscopy nearly two months ago,, this was a two week referral, still haven’t had the results. After five weeks I phoned the surgery and asked if they had received them and they said no. I asked if they could chase them for me and was told to phone the hospital. I did and had to leave a message, to date no response. I rang the surgery again and it rang for 15 minutes and 19 seconds, no answer so I emailed. I received a call today from the surgery and the lady told me they have so many new people on their books they are “too busy” and don’t do that. So a test is useless if you can’t obtain the results. All she was interested in was box ticking to say I didn’t want to see the doctor, what is the point if he hasn’t got the results? Also it would be taking an appointment from someone who needs to see the doctor. I was impressed that I was sent on a two week referral but it is pointless if they will not chase the results after nearly two months.

Suggested improvements
Treat me like a human being and not an inconvenience.

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Cobbs Garden Surgery: http://iwgc.net/ecbfw