Reviews
Telephone for appointment always the same, call back tomorrow at 8 am , when call back no appointments available. Can book appointment in advance despite what is written on surgery website. The Telephone gatekeepers seem determined to be rude and unhelpful.
Makes no sense that everyone urgent and routine have to compete by telephone for same day appointment
Medical personnel and support fine once you're in, but getting an appointment is a nightmare, phone waiting time of 20 minutes is common, and when I went in to arrange an appointment as instructed by letter, I was told to go away and phone in for an appointment when the relevant doctor was in.
Having said that, I understand that this problem is not unique to this surgery and is all too common throughout the NHS, so little point in switching surgeries.
Not just me, everyone I mention this to has the same issue.
Always accomodating and staff extremely helpful
Receptionist incredibly rude saying "not my problem". Appalling.
Had an appointment around a week ago. Dr Das was incredibly rude towards me, i'm a student and was worried about my health and she was very unhelpfully, so much so that i came out of the surgery very upset. I will not be going here again. I also tried to ring the next day to complain and the receptionists refused to let me speak to the practice manager. Very unhelpful.
Resources
Short link to review Coach and Horses Surgery: http://iwgc.net/eccth