Coach and Horses Surgery

The Car Park, St Clears, Carmarthen, Dyfed Wales, SA33 4AA
7 reviews

Reviews

Recommend
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3rd November 2023


Telephone for appointment always the same, call back tomorrow at 8 am , when call back no appointments available. Can book appointment in advance despite what is written on surgery website. The Telephone gatekeepers seem determined to be rude and unhelpful. Makes no sense that everyone urgent and routine have to compete by telephone for same day appointment

Suggested improvements
Allow non urgent appointments to be scheduled per surgery website.

Experience
Involvement
Cleanliness
Staff
Appointment
 
29th March 2023


Medical personnel and support fine once you're in, but getting an appointment is a nightmare, phone waiting time of 20 minutes is common, and when I went in to arrange an appointment as instructed by letter, I was told to go away and phone in for an appointment when the relevant doctor was in. Having said that, I understand that this problem is not unique to this surgery and is all too common throughout the NHS, so little point in switching surgeries. Not just me, everyone I mention this to has the same issue.

Suggested improvements
Answer the phone in a reasonable time. 20 minutes is not reasonable, especially when a recorded message keeps telling you that your call is very important - it doesn't feel like it.

Experience
Involvement
Cleanliness
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12th July 2021


Always accomodating and staff extremely helpful

Suggested improvements
Just keep doing what you're doing

Experience
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Cleanliness
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10th March 2021


Receptionist incredibly rude saying "not my problem". Appalling.

Suggested improvements
Train receptionist better. They provide a service to the public. Paid for by taxpayers. Not necessary to be rude, unhelpful and totally oblivious to patients

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Written by a patient
12th July 2018


Had an appointment around a week ago. Dr Das was incredibly rude towards me, i'm a student and was worried about my health and she was very unhelpfully, so much so that i came out of the surgery very upset. I will not be going here again. I also tried to ring the next day to complain and the receptionists refused to let me speak to the practice manager. Very unhelpful.

Recommend
Involvement
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Resources

Short link to review Coach and Horses Surgery: http://iwgc.net/eccth