Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Cloister Road Surgery
2019-07-16
Person
5
5
0
Written by a patient
Written by a patient 16th July 2019
I've had the experience of several GP's in various cities and London councils over last 2 decades. This surgery is the best by far in all parameters and in treatment outcomes. The senior team are the best leadership group and GP professionals me and my family have ever come across. the reception staff are all great and it feels like one big happy family
16th July 2019
Response from Cloister Road Surgery
Thank you very much for your great review! We were delighted to see such a kind words. Cloister Road Surgery
Cloister Road Surgery
2019-07-16
Person
5
5
0
Written by a patient
Written by a patient 16th July 2019
The staff at cloister road have always been incredibly friendly and my encounters with the doctors have been great too. I have found it relatively much easier getting appointments here when I need them compared to previous surgeries I have been with and hence really feel looked after very well. Call ups for annual check ups have also been great and made me feel really valued. The only criticism I can genuinely think of would be that I have sometimes had to wait a while (10-15 mins) after my scheduled appointment time to be seen. However I understand it is like this across the majority of nhs services anyway and the excellent quality of care received when I am seen outweighs this
16th July 2019
Response from Cloister Road Surgery
Thank you very much for taking your time to leave such a constructive feedback. We are happy to hear that you had a positive experience and find our staff friendly. We can assure you that our clinicians always try to see patients on time, but sometimes it takes longer if the previous patient's problem is complex. Our clinicians send the message to the screen in waiting area informing about the delay, but we strongly encourage our patients to ask reception staff for an update if the waiting time is longer than 20 minutes. Cloister Road Surgery
Cloister Road Surgery
2019-06-25
Person
4
5
0
Written by a patient
Written by a patient 25th June 2019
Only bugbear is having to wait 3wks for appointment.
Having said that if emergency can call in morning or have telephone consultation.
Drs are friendly and helpful as seem the receptionists.
Happy with surgery
9th July 2019
Response from Cloister Road Surgery
Dear Patient, Thank you for taking time to leave a feedback. We are glad to hear that you are happy with the service we provide. We are in the process of employing more clinicians and applying for building extension, so we hope our routine bookable appointment situation will improve soon. Best regards, Cloister Road Surgery
Cloister Road Surgery
2019-06-21
Person
2
5
0
Written by a carer
Written by a carer 21st June 2019
The doctors are helpful.
9th July 2019
Response from Cloister Road Surgery
Dear Patient, Thank you for taking time to leave your feedback. We are always open to any feedback which can help to improve our service and patient' satisfaction. We would like to hear more about your negative experience with our staff, so we will be grateful if you could contact our Practice Manager on 020 8992 4331 to discuss this in further, please. Thank you, Cloister Road Surgery
Cloister Road Surgery
2019-05-14
Person
5
5
0
Written by a patient
Written by a patient 14th May 2019
Very good and friendly service.
14th May 2019
Response from Cloister Road Surgery
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Cloister Road Surgery
Resources
Short link to review Cloister Road Surgery: http://iwgc.net/ecg2m