Cloister Road Surgery

41-43 Cloister Road, Acton, London, W3 0DF 53 reviews

Reviews

Recommend
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Written by a patient
1st May 2020


The GP surgery is highly recommendable in terms of the team they have, the service they offer, accessibility, communication and everything else you need for maintaining health.

1st May 2020
Response from Cloister Road Surgery

Dear Patient, Thank you for taking the time to leave your review. We value patient feedback and are pleased to hear that you are happy with the service we are providing. Cloister Road Surgery

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
30th April 2020


This occasion due to Corona virus the consultation was by phone. However, the surgery is always clean and tidy.

1st May 2020
Response from Cloister Road Surgery

Dear Patient, Thank you so much for your positive review regarding our surgery. We try hard to maintain a high level of service for all our patients. Your feedback is greatly appreciated. Cloister Road Surgery

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
27th April 2020


Such an amazing caring team

27th April 2020
Response from Cloister Road Surgery

On behalf us all of us at Cloister Road Surgery, we would like to thank you for sharing this great review about our surgery. We will be sharing your feedback amongst our team. We appreciate your comment, thank you again! Cloister Road Surgery

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
1st March 2020


Drs very good

3rd March 2020
Response from Cloister Road Surgery

We appreciate you taking a time to leave your review. As we are always trying to work to the highest level we would like to know more about your staff experience, so we would be grateful if you could provide more details to our Practice Manager Magdalena Nagadowska by emailing ealccg.cloisterroadsurgery@nhs.net, please. We hope that this way your future experience could be even better. Once again thank you for your feedback. Cloister Road Surgery

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
30th July 2019


Once registered, it's easy to book online, but only for Doctors' appointments. It would be great if other types of appointment could also be booked online. The surgery has a self-service check in system so most of the time it's not necessary to speak to the receptionists. I'd prefer it if my full name wasn't displayed on the monitor announcing when the Doctor is ready. Maybe first name and last initial?

31st July 2019
Response from Cloister Road Surgery

Thank you for taking your time to leave such a constructive feedback. The other types of appointments are not available to book online as we have a booking protocol which states what type of service is booked with a specific clinician, e.g. annual diabetic review needs a double appointment with Healthcare Assistant, annual asthma review needs to be booked as single appointment with a Nurse. We have enquired with a clinical system provider and unfortunately there is no possibility to change the display setup for an individual patient. Cloister Road Surgery

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Cloister Road Surgery: http://iwgc.net/ecg2m