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Written by a patient
16th July 2019

The staff at cloister road have always been incredibly friendly and my encounters with the doctors have been great too. I have found it relatively much easier getting appointments here when I need them compared to previous surgeries I have been with and hence really feel looked after very well. Call ups for annual check ups have also been great and made me feel really valued. The only criticism I can genuinely think of would be that I have sometimes had to wait a while (10-15 mins) after my scheduled appointment time to be seen. However I understand it is like this across the majority of nhs services anyway and the excellent quality of care received when I am seen outweighs this

16th July 2019
Response from Cloister Road Surgery

Thank you very much for taking your time to leave such a constructive feedback. We are happy to hear that you had a positive experience and find our staff friendly. We can assure you that our clinicians always try to see patients on time, but sometimes it takes longer if the previous patient's problem is complex. Our clinicians send the message to the screen in waiting area informing about the delay, but we strongly encourage our patients to ask reception staff for an update if the waiting time is longer than 20 minutes. Cloister Road Surgery

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