Clifton Street Surgery

Clifton Street Surgery 2024-03-11 Person 1 5 0

I was suffering from high BLOOD PRESSURE and till date I didn't get any medicine for the same. It has been over 4 weeks now. Once they called me to monitor my BP and braced me with a device ( which doesn't work). It didn't show any recording and used to go off multiple times without any specific intervals. I reported the same but was told that my bo is normal. Whereas when I monitor with my own machine it shows 100/ 150 as an average reading.

The registered nurse doesn't wipe clean the skin surface before piercing needle for blood tests. When I questioned her, she told me that they don't wipe. She didn't even bother to pull the needle out gently pressing with a cotton first, instead she just pressed with a thin paper like material and pulled it out with a jerk. It was painful and highly unprofessional behaviour...or maybe racist act. Where as in the same clinic when blood tests are done by other healthcare giver she did wipe clean and provided bandage and was gentle.

Clifton Street Surgery 2022-04-05 Person 0 5 0

This Surgery is failing it's patients. You are left to ring to ask to see a Dr and kept on the phone for hours then disconnected. Face to face appointments seem to be a thing of the past, desperately in need to see a Dr and work full time and I am told that you just keep phoning, despite explaining that I have a full time job and can't sit on the phone for hours whilst I am at work, this fell on deaf ears and I was told by the Receptionist this is just the way it is.

Just to actually provide a service to the patient and be able to get the health care that I pay high taxes for!

Clifton Street Surgery 2019-08-23 Person 0 5 0

This surgery is a joke you have to be selective in when your sick you can't be sick for the six to eight weeks it takes to get an appointment this is of course you are lucky enough to get through on the phone to begin with then it's pot luck you get the nice receptionist or the really ignorant one. If you are fortunate enough to get through your then told that there are no doctors available for six to eight weeks but if you phone on Tuesday the dairy will be open for new appointments. Now this is not a one off experience and reading other reviews from long term existing customers ( something the practice clearly doesn't check or doesn't care about) is not just my issue. Why does a practice who clearly can not handle the amount of patients it has to being with continue to add more and the answer is simple pure GREED that's why. I am fortunate enough along with my family to remember when this practice cared more about it's patients and the quality of care they got not the amount of patients it has and the amount of money they receive. I feel that with this attitude towards their patients they are potentially putting there patients at risk and I unfortunately have no other option but to start looking for a new practice for the heath and safety of my family.

Clifton Street Surgery 2018-11-27 Person 0 5 0

Wow! I have attended this surgery since I was registered as a baby 33 years ago. It has progressively gotten worse over the years - in my early 20's my health wasn't an issue and nor the health of my family therefore my main concerns was not being able to see a doctor for 10 days when I had a sinus infection. It is a regular topic of conversation within my friends and family circle - "How many times did you have to ring before the rudest receptionist asked you personal questions about why you wanted to see a Dr?" Or "I was in the surgery today and the phone was ringing for 10 minutes straight whilst the receptionists tucked into a box of quality streets. However now I am in my 30s my families and my own need to speak to a GP has changed. Recently my mum called for an EMERGENCY steroid as she was unwell with a flare up of her underlying medical condition. The EMERGENCY steroid would not be ready for 24 hours - 5 hrs later my mum died. Clifton Street JOKE SHOP then called the next day to let us know her steroid was ready to be picked up. Here we are 6 weeks after my mums death, the 27th of November 2018 to be exact. I have just called the surgery for an appointment with the Dr to be told they are booked out for the WHOLE month of December. There are no appointments until January 2019 and they have not yet opened that diary. So if I need to see the Dr, I can go join a queue at 8am outside the surgery - doors open at 9am---and I can be called anytime between 9:30am - lunchtime GREAT! A surgery in North Belfast that continues to take on new patients for more money when they CAN NOT service the patients that they already have. It is an absolute joke that a surgery in NORTH BELFAST, an area with the highest suicide rates, are comfortable with their front line staff, nosey jumped up receptionist stopping them form seeing a Dr. Honestly, there is more chance of seeing Santa than seeing a Dr in Clifton St Surgery.