Cleator Moor Health Centre

Birks Road, Cleator Moor, Cumbria, CA25 5HP Also known as: Fellview Healthcare 54 reviews

Reviews

Recommend
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17th January 2023


This surgery have no understanding of mental health issues Over prescribed medication to ppl with PTSD Don't follow-up on appointments The app is all about advertising paying for bloods etc Can't send messages This surgery putting people at risk

Suggested improvements
Perhaps get mental health training ... The manager has none at all Check medication all just incase they overdose you

Experience
Involvement
Cleanliness
Staff
Appointment
 
4th June 2021


This surgery is very poor the service and the doctors They do not make any effect to read new patients medical history have no idea why they are calling you otherwise they would have read some history ... I rang at 8 one morning told a doctor would call that day waited by phone nothing by 1 pm so i rang them said she would call this afternoon 6 pm nothing i called them again and was told that doctor had put my name not today how disgraceful so i waited around all day and that night ended up in hospital Was not happy you can never get appointment after 08.03 in morning or no one answers I have been put on 6 antibiotics without being seen do not think this surgery has even looked at my medical history ti be honest and even choc emailed them asking for tests to be done yet nothing from this surgery Some doctors are have no bedside manners and just so rude

Suggested improvements
Improve this Surgery because people have no option but to use you which seems very unfair and you think its ok to treat people like this your phone app is rubbish i can not see my medical history which i am allowed to see medical results and history which you obviously do not read by my experience with this health practice let hope you do not kill someone Maybe look at Lionwood surgery Norwich and how they do things 1st class practise Us patients we are not numbers we are people thing this Fell view forgot this it seems I had a doctor ring me today had no idea why he was calling me even pointless

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Written by a patient
10th January 2019


I tried all week to get an appointment! 4 days later I had sucess and was told my appointment was for 9.30. I walked 35mins to get there, only to be told there had been a mistake and my appointment had been given to someone else! Even tho the receptionist remembers me making the appointment there was nothing they could do! After standing at the help desk having to explain why I needed to see a doctor in front of other patients waiting to be dealt with I was turned away! I am a full time shift worker and a mother to young kids and I do not have 70mins to waste on other people’s incompetence!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th June 2018


The doctor (Dr Dean) i seen was more intrested in hettjng me in and out ...j went in to see abojt my fingers not once did he look at them jus shrugged me off n referred me to skmekne else!!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
7th February 2018


I was told to phone at 8 in the morning to get an evening appointment, I tried to get through, I tried many times to get through. The calls are logged on my phone, 33 times I phoned until I got through. When I did get through I was told there was no appointments at Cleator Moor. I could get an appointment at Whitehaven but at a time I could not make because of my work and it was with a nurse practitioner, I want to see a doctor not a nurse. Shocking service. The only way you can get in is to be on the doorstep at 8 in the morning when they open the door, but I would need to take a day off work which should not happen.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Cleator Moor Health Centre: http://iwgc.net/ejebc