Clarence Medical Centre

Vansittart Road, Windsor, Berks, England, SL4 5AS 6 reviews

Reviews

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Written by a patient
9th September 2020


I’ve been a patient at Clarence Medical Centre for over twenty years and have consistently had a positive experience during my appointments. In particular, the care I have received from Dr Baiarda and Dr Dickinson over the years has been fantastic. They are attentive, knowledgeable and compassionate and I feel lucky to be a patient at a practice that provides such a high level of care. The nurse team are also fantastic; they administered my children’s vaccinations with such skill and care that having the immunisations was a positive experience for my children and I, which I imagine is a rarity.

Suggested improvements
No

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
18th November 2019


My husband made an appointment which took 2 weeks to get, and then the surgery moved it to a different time. He turned up at the new time only to find they had cancelled it. To make matters worse they tried to blame him for not confirming the new appointment. The text confirming an appointment only asks you to contact the surgery if you want to CANCEL an appointment, therefore you assume you don't need to tell them you are coming. The only appointment he could get this week was with the practice nurse who is probably unlikely to be able to deal with his issue so he is still going to be weeks off seeing an actual doctor. Please have the decency to admit your mistake up front and not be let down by poor customer service. In some cases you are dealing with people who need to see a doctor and have to change their work plans to fit it in, so it is immensely irritating to have to organise more time off work. Be respectful of people's time.

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
16th October 2019


Impossible to get an appointment with the doctor of your choice or with the one who has been treating you. As for repeat precriptions - this has happened to both my husband and myself twice - a request is put in, is processed by someone, sent to the chemist, collected and the drugs are not the ones requested. Apparently my notes were confusing - so a random collection of drugs were prescribed! No wonder the NHS is struggling if any old drugs are prescribed.

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
18th March 2018


Some of the reception staff are unbelievably rude. Appreciate that the health services are under pressure but some of the things we’ve experienced and heard about from others has been beyond belief. GPs are good but let down by a largely awful reception team (bar the odd exception).

Recommend
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Written by a patient
17th August 2015


Moved to Windsor about 3 years ago thinking that this might be a nice practice.. Turns out I was very wrong. Practice is often untidy, chairs every where, not very comfortable. Receptionists very rude. The walk in screen touch is diabolical to use when it displays the doctors name without instructions to wait or room number. Name is announced on display only for a minute. For blood tests you have to make your way up-to king Edward hospital unless you're pregnant and they will do them in the clinic which makes no sense. Cannot get an appointment unless you que up outside first thing in morning. Had an asthma attack one night, waited until morning, did not know i was asthmatic.. Couldn't get an appointment, just needed a pump to relive my chest. Called up 111, they couldn't even get through to them... the soonest emergency appointment was 2:30pm... I had been up over 24 hours at this point.. Since leaving this area I have gone back to my old surgery which is more helpful, cleaner.

Recommend
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Resources

Short link to review Clarence Medical Centre: http://iwgc.net/ecc3b