Circuit Lane Surgery

53 Circuit Lane, Reading, England, RG30 3AN 7 reviews

Reviews

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Written by a patient
21st March 2018


This surgery is a joke. To get an appointment I had to be on the phone for 90 minutes. The service from this surgery is horrendous. I have been in a war zone in a third world banana republic and got much better service than this.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
2nd January 2017


Waited in a queue on the phone for an appointment for 85 minutes !!! No appointments available for 2 weeks despite severe asthma. Appointment 2 weeks ago following asthma attack and chest infection. Doctor refused to give me antibiotics despite me knowing my condition.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
16th December 2016


What I have just experienced from southcotes circuit lane surgery has been an absolute joke! I ring up at 8.30 for an appointment for my 9 month old daughter I am then told by a male receptionest I cannot have an appointment that day because I will not tell him why I want my daughter to be seen by a doctor. I then get told I have to wait for a call from the doctor to decide if I'm worthy of an appointment. I phone back for the second time at 12 when I had already been told it will be a morning phone call that I still haven't received I ask for another appointment to be told as I will not tell them what was wrong with my daughter I can only wait for a call from the doctor again or wait over a week to be seen but if I tell him what's wrong then he can then be the judge if I need an appointment. I wait till 1.30 still no call so I go down there to the waiting room to be pretty much empty one 1 person waiting. Once I said I WILL NOT be leaving the surgery till my daughter is seen an appointment magically free there and then. To finally get Sharon seen and she has a viral infection and tonsillitis. So my poor baby had to wait far to long to be treated with antibiotics what a joke!! And yet babies and elderly are meant to be priority nothing about that was priority!!! I'm absolutely disgusted with that surgery!!!!!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th August 2016


My appointment was 30 minutes late. Unable to book any appointments more than 2 weeks in advance. Doctor didn't know why I was there and had to leave the room twice to go and get equipment and supplies.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
13th July 2015


I booked on the device only to be tolled 20 mins after my appointment time it was out of order.Then I was told I needed to see a doctor at 10.40 hours.I went in at 1120.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Circuit Lane Surgery: http://iwgc.net/eccip