Churchfields Surgery

BHI Parkside, Stourbridge Road, Bromsgrove, Worcestershire, England, B61 0AZ 671 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 21 of 131
 
21st February 2024


Procedure carried out dead on time and with care and effectiveness

Suggested improvements
Nothing

Experience
Involvement
Cleanliness
Staff
Appointment
 
19th February 2024


Did not have to wait long for phone to be answered.

Suggested improvements
Not really anything. Service was prompt, efficient and Dr explained purpose and reason for examination.

Experience
Involvement
Cleanliness
Staff
Appointment
 
17th February 2024


I had recently registered at the surgery and as a diabetic needed to ensure I could get repeat prescriptions. The receptionist was very helpful and arranged for Craig the Pharmacist to ring me the following day. Craig did ring as promised and sorted my repeat prescription problem out for me. Both members of staff were extremely efficient.

Suggested improvements
It was perfect so nothing to do to improve.

Experience
Involvement
Cleanliness
Staff
Appointment
 
17th February 2024


The service I get depends on the doctor and receptionist. Regarding my recent consultation I was pleased with both but in the recent past it was not so good. One receptionist attempted to diagnose me without consulting a doctor. The main overarching complaint I have is having more accessing to a doctor in-person rather than a phone consultation.

Suggested improvements
Regarding re-occurring problems I've had it would be nice if I could see a doctor in-person rather than always having a phone consultation.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
17th February 2024


Dr rang got the appointment 2 hour's later, receptionist was very helpful

Suggested improvements
Nothing honestly, from reception to nurse to the Dr. Well looked after.

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Page 21 of 131

Churchfields Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Churchfields Surgery: http://iwgc.net/eb6rk