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Written by a patient
26th June 2020


Telephoned the surgery today at 11.45 to be told I could not speak to anyone as it was after 11.00. I was directed to engage consult, which I did use. I registered with the service to be told I had limited access as I had not shown ID to the reception. I was however able to book a single appointment-on that page I was told the surgery was not booking any appointments. The receptionist was unhelpful and did not even enquire why the appointment/telephone consultation was required-it could have been very urgent. The only option I had was to call back before 11.00 on Monday. I am seriously considering changing my surgery as I have friends registered with others in Bromsgrove that can easily access advice from their GP and have been readily invited to the surgery. I completely understand the current situation with Covid 19 and I work within healthcare-but there are advertisements on tv and radio at the moment saying the NHS is there for you-please do not leave something, contact your GP. Well at this surgery once again you need to jump through hoops to be able to access any help or support.

Recommend
Involvement
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Appointment