Church View Surgery

Church View Surgery 2022-01-14 Person 1 5 0

One in particular is always so rude and abrupt Avis is her name, whether face to face or on the telephone - I completely understand the job I super stressful and I alway ask how they are too but the lady always leaves me feeling stressed and angry. We know how stressful the job is so dont take it on and do something else -remember be kind!!!!

Get someone more caring in the job

Church View Surgery 2021-12-15 Person 4 5 0

Dr Jay is caring, professional and a credit to himself and the NHS.

If a telephone appointment is made it had a window of say 8.30 as m to 1pm for a call. This SHould be shortened to an hour as if I elect for face to face, I get exact time. Two weeks for a scheduled appointment should be reduced to 1 week. At the moment you. Can only choose on the day or 2 weeks time.

Church View Surgery 2021-11-04 Person 1 5 0

I am very, very distressed after trying to make an appointment with the Church View surgery . Having recevied a worrying message asking me to make an appointment to discuss some results with a doctor, I have made multiple attempts to contact the surgery over the past 3 days. I have had to take time out from my working day to try and contact the surgery again today. I was 7th in the queue to speak to somebody and was cut off when I got to the next in line. This process took 35 minutes. I rang again on two telephone lines concurrently and was on hold for 20 minutes. I explained what had happened to the Receptionist thinking she would want to know that the telephone system was not working correctly. She was very rude retorting that she was not a telephonist. I politely asked for her name - she said in a very rude tone that she did not have to give her name and cut my call. I have had my call cut twice further and had to start the same waiting process again on 2 telephone lines. In total I spent almost 90 minutes trying to get an appointment with a Doctor. I work for the NHS and am utterly disgusted by the totally unacceptable attitude of the Church View staff. They should be removed from their front line liaison position until they have had intensive customer service training.The shocking attitude and service would not be tolerated at the Hospital or in any other industry . The staff need to remember and understand that they are dealing with people who are already worried, unwell and distressed.

Everything

Church View Surgery 2021-09-17 Person 5 5 0

Can not express into words the amazing care we are all given collectively in my family by this practice. Above and beyond. Always get an appointment.

Absolutely nothing! You have this absolutely nailed!

Church View Surgery 2021-08-17 Person 2 5 0

The first 3star ratings are irrelevant as I cannot get into the surgery. This surgery has now Implemented telephone only calls to book appointments (pre Covid I could book online). I called this morning 17-Aug-2021 at 08:00 it took 3-4 calls to get into the queue system, I was then 6th in the queue, it got to my turn to talk (after a 4 min wait, quite good I thought) and then the phone went dead (deliberate, accidental, fault with system - I have no idea). So I called again, another 3 calls just to get connected, I was then 10th in the queue, after a further 12 minutes I finally got through only to be told that all this mornings slots for the Dr I want to see have gone and I need to call back at 13:30 for an afternoon appointment. This system of getting appointments is NOT at all patient focused. I can’t even walk into the surgery and ask for an appointment due to Covid, nor can I go online to book my appointment.

Take the restriction off the online appointment booking’s, we are no longer at the beginning of the C19 pandemic, the virus is much more understood, everywhere else in society is back to normal but this GP surgery still has not got back to any resemblance of normal service or allowing appointments bookings.