Church Street Partnership

Church Street Partnership 2024-04-08 Person 0 5 0

GP manager very unprofessional and rude needs to get extra training to know how to deal with mental health and not threaten your patients by calling the police. Receptionist even worse they shouldn’t even be working there and doctors are unbothered having a chit chat when meant to be calling patients in.

Respect professionalism manners

Church Street Partnership 2021-06-24 Person 3 5 0

Endless queues for calls; 8 am desperate race for appointments, after waiting 20 mins to speak to someone got rude, unempathetic receptionist; moved delivery of prescription for one month to another address only to then have to wrangle to prove I hadn’t moved; econsults allotted to am and pm which leaves the patient tied to the phone - one missed doc’s call and you must begin econsult and wait all over again. Lovely doctors for the most part (tho one once very cross that I had more than one physical complaint that took us potentially over the allotted 10 mins - she was v irritated and said If I have more than one complaint, I should book another appointment) but an admin system which is very tough work for the patient seeking help. Any shortcomings are always the patient’s fault and, as I said, some very unsympathetic, bullish receptionists - sad, as this is the ‘face’ of the practice.

As above