Chobham & West End Medical Practice

Written by a patient

The 2 stars given on the last two factors are due to the receptionists' attitudes. I understand the tight schedules of the NHS and I am very appreciative that I am lucky enough to get seen by a doctor when I need. I just think that the receptionists could offer a more friendly and calm attitude to patients. We are not (understandably!) allowed to be rude to them but they should not be allowed to be passively rude to us either...

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Written by a patient

On line appointments for general needs works well even though availability is often too far ahead. Text reminders very good. For urgent needs (usually by phone) always polite and helpful offering suggestions when unable to fulfil request. Sometimes appear not to fully understand what is required but understandably so as they do not know the situation. Perhaps here, a series of set questions could help to determine the urgency or how best to deal with the request. However, sometimes a compromise by the patient is required. I had a recent experience with an urgent request, that by attending the surgery with some difficulty I was attended to at short notice. Overall I consider the level of care given by this practice is of excellent quality even though at times it can be equally frustrating for staff and patients. Thank You for your care.

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Written by a patient

There are some wonderful doctors at this practice. Dr Carty has been fantastic with my and my families care. He is always professional and thorough. We have had ongoing problems with the reception staff however. I have had my prescription lost the past three or four times I have left a repeat prescription, or only had some of my medication included on my prescription despite listing all of them. On one occasion the receptionist announced that I was banned from having my medication....it was a diabetic prescription and I was refused my insulin. I left the surgery in tears. Penny the reception manager is brilliant however and has sorted out the mistakes promptly and helpfully. On some occasions I have been left standing the other side of the glass for 15 minutes with no acknowledgement and when the receptionist Julie has not been on the phone.

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Written by a patient

Very good visit with a new doctor. Hitoshi Kanjaria

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Written by a patient

The practice is doing a good job under difficult circumstances. The receptionists are helpful and it is always possible to see a doctor if the need is urgent. It is disappointing that non-urgent appointments are always so far in the future, but equally understand the reason for this.

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