Chobham&west End Med Prac, 16 Windsor Road, Chobham, Woking, Surrey, GU24 8NA
Also known as: The Surgery, 16 Windsor Road, Chobham, WOKING, GU24 8NA, Lucas Green surgery, Lucas Green Road, West End, WOKING, GU24 9LU
I have not visited either the Chobham or West End surgeries for a couple of years now and was dreading trying to make an appointment at sort notice yesterday (needed a prescription as only had 3 days left of current). Previously I have found it very difficult to get an appointment but the receptionist I spoke with was friendly and helpful and booked me an appointment for the same day at 5.30pm meaning I didn't have to take too much time out of work. When I arrived for my appointment at the Chobham surgery the new digital self check in system was very easy to use (I am dreadful with modern technology) and presumably frees up a lot of time for the reception staff. I was seen on time and the nurse, Emma, was very friendly despite me being a little annoyed initially after being told I wouldn't be able to get the prescription then and there (my own fault as I neglected to tell the reception staff when I made the appointment that I had been off the pill for a little while and only recently started it again). However Emma managed to speak to a doctor for me and get a prescription signed off so I did not have to take more time out of work to come back for another appointment. Many thanks to Emma for going above and beyond, it was very much appreciated.
Tried to get a nurse's appointment today (Tuesday, 6th December 2016) for my 11 year old son to check whether he is asthmatic or not on the Doctor's referral. Informed I couldn't see anyone until 13th January 2017, during the school day as only one nurse can do this test. Quite frankly thinking of changing surgery as totally fed up with being put at the back of the queue for every appointment, referral etc. as I'm too polite to make a fuss. If this was a one-off I wouldn't be leaving this feedback.
I dont phone the surgery to make an appointment I usually go on line to do that and I dont have any trouble getting an appointment, I cannot comment on getting an early appointment if I needed one as I have not had to need one, but I am sure there would not be a problem if I needed to phone the receptionists for an appointment.
Dr Carty and the practice nurse Karen are a credit to the NHS! Thank you for your kindness, efficiency and knowledge :)
The 2 stars given on the last two factors are due to the receptionists' attitudes. I understand the tight schedules of the NHS and I am very appreciative that I am lucky enough to get seen by a doctor when I need. I just think that the receptionists could offer a more friendly and calm attitude to patients. We are not (understandably!) allowed to be rude to them but they should not be allowed to be passively rude to us either...