Chobham & West End Medical Practice

Chobham&west End Med Prac, 16 Windsor Road, Chobham, Woking, Surrey, GU24 8NA Also known as: The Surgery, 16 Windsor Road, Chobham, WOKING, GU24 8NA, Lucas Green surgery, Lucas Green Road, West End, WOKING, GU24 9LU 52 reviews

Reviews

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18th April 2023


My husband tried to make an appointment for me because I am deaf and cannot speak on the phone to anyone, even my family. He was given an appointment in six weeks time - a telephone call on May 30th which I will not be able to hear beside the fact that the doctor will have to see me physically before she makes a decision. What am I to do? Your ideas would be appreciated.

Suggested improvements
You could have listened to my husband when he told you I could not hear on the phone

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3rd October 2022


I rang up on the morning and the receptionist was very helpful in listening to my concern and arranged for a phone call from a GP that day. The GP rang that morning and invited me in for a face to face consultation straight away. The GP discussed treatment options with me and gave me a prescription. The same receptionist was friendly and accommodating with my baby. Wonderful service and thank you to all at the practice.

Suggested improvements
Nothing

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15th February 2022


Unacceptable wait for telephone consultation Husband waited 5 wks after being told we would have call the next day - never came and was then told they had left voice mails which is strange as we don’t have that facility! I am so frustrated with the poor service offered Information given by reception staff conflicting No surprise that Chobham surgery patients migrating to an efficient light water practice I will be doing the same Why wait a month for a five minute blood test at either west end or Chobham? Totally unacceptable practice

Suggested improvements
I have worked in NHS for 30 yrs involving general practice …covid aside - deplorable service

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4th August 2021


In these unprecedented & very difficult times with Covid-19, I only have admiration & praise for Chobham & West End Medical Practice. Yes, it is difficult to get an appointment. However, both clinical & reception staff have always done their very best to help with the limited resources that they have. Well done to all the staff. Special thanks to Dr Gilham, who is always so friendly and helpful.

Suggested improvements
I cannot think of anything at present - other than the ongoing, & nationwide problem of finding more doctors & nurses.

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8th June 2021


Very poor service often wait up to a month for a telephone app and can wait over 30 mins for someone to answer the phone Only to be cut off I would not advise using this surgery if you have a choice Some of the doctors in the past were v good however now I feel there are some disinterested ones If you get as far as speaking to one

Suggested improvements
Answer the phones within a reasonable time limit Ditto give telephone apps And do not attempt to brush patients off which is a very common behaviour from one of your doctors in particular

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Resources

Short link to review Chobham & West End Medical Practice: http://iwgc.net/ejhkt