Share review of Charnwood Surgery

Charnwood Surgery 2018-05-24 Person 3 5 0

I feel the option to have calls triaged by a nurse would be very helpful as reception staff are not medically trained and in one instance because of this I had to get an appointment via the NHS helpline dispite telling the receptionist the reason for my call (severe reaction to prescribed medication). I was informed I needed to see someone within 24 hours due to the nature of my discomfort and missed a hospital visit thanx to the prompt action of the operator. I don't like to moan as I have every faith in the surgery and have been with the surgery all my life and rate it as the best but this was concerning.