Reviews
Recommend
Involvement
Cleanliness
Staff
Charlestown Medical Practice
2019-09-02
Person
2
5
0
Written by a patient
Written by a patient 2nd September 2019
I am a patient here since January 2019 I have never ever seen same doctor twice. On every visit I’ve had to wait from 45mins to 2 hours after my appointment time. For the phone system it needs a receptionist in charge of incoming calls, I have waited over 45 mins with the answering system saying we will answer your call ASAP I’ve been trying to get through now since 2pm and now it’s 3.15pm still not answering. The whole reception side of this centre needs rebooting into something that actually works. They are dealing with patients at the desk and completely ignoring phones. I have drove 20 minute drive to ask for appointment rather than trying for over 2 hours to get through. Also because there is no stricture in the doctors that’s why the waiting time is over on average an hour plus, because the GP’s are not based there so they have to look your medical records up each time and go through your medical history.. I was with my last GP surgery for 38 years until it closed. I’ve never experience anything like this in my entire life.. it needs authorities going in to sort it out.
Charlestown Medical Practice
2019-04-08
Person
4
5
0
Written by a patient
Written by a patient 8th April 2019
+++++ great!!
Charlestown Medical Practice
2018-11-22
Person
4
5
0
Written by a patient
Written by a patient 22nd November 2018
Unfortunately the time I have to wait to see a doctor when I need to is totally unacceptable.
Charlestown Medical Practice
2018-11-16
Person
4
5
0
Written by a patient
Written by a patient 16th November 2018
The interaction with the Dr Latif was exciting through out the time he was dealing with my problem. We had a very cordial talk as he was asking me questions and same time getting feedback. I think I will very much recommend the clinic and the doctors to my friends in the future.
Charlestown Medical Practice
2018-09-06
Person
5
5
0
Written by a patient
Written by a patient 6th September 2018
All new but liking it !!! Very impressed with dr Latif