Charlestown Medical Practice 2018-07-05 Person 4 5 0

Given conflicting advice from reception. Had bloods done recently, told dr wants to see me but no bookable appointments for next 3 weeks so to ring on the day I’m free to get an emergency appointment. I work odd hours and not near my surgery. I’ve been ringing since to see if they’ve suddenly got any bookable appointments but no. I rang today on my day off to get appointment as my daily meds are running out and also to get an appointment for my 4 year old as he was sent home from school yesterday poorly. Called at 7:46am to get 2 appointments to be told there was one emergency appointment left today and only one of us could be seen. Selfish of me but I chose me-I need DAILY meds that we’re running out. Told the receptionist I would ask dr to look at my son, she said ‘it’s unlikely he will’. I brought him with me anyway. Doctor was most accommodating, dealt with my daily meds, my other med review that is due in 3 weeks to save me from having to go through the same cock up again with trying to get an appointment AND gave my son antibiotics for his ear infection! Normally I rave about this surgery but the last few weeks have given me a headache trying to get appointments.